Health Care Services Manager (Health Care Services)

Hillsborough County Board of County Commissioners • Tampa, FL

6h • $43 - $56

About The Position

The Health Care Services Manager position serves in a leadership role in support
of assigned unit’s daily operations. The position acts as a lead in developing
and updating policies, procedures, and fiscal controls such as ensuring
standardized operations, and program compliance. Supports the preparation of
items such as budgets, business plans, strategic initiatives, reporting, and
personnel-related activities, as necessary.

Collaborates with staff across all levels to evaluate processes, implement
consistent solutions, and internal and external audits.

Reporting to the Director of Health Care Services, this position serves in
various roles that could include working with local County hospitals, FQHCs,
Medical Service Organizations, internal partners, and other external community
healthcare partners. This position is integral to the department’s success and
serves in a lead role or is a part of highly visible initiatives pertaining to
diverse business functions (e.g. certification, fiscal, and/or operations).
Participates in various department initiatives relating to the areas such as,
the Hillsborough County Health Care Plan, County Opioid Settlement Funds, Ryan
White Grant Program, IGT/LIP, Hospital Direct Payment Program (DPP), and
Pharmacy and Patient Assistance programs. Ensures all policies and procedures
are adhered too as required by the BOCC and provides expert guidance to the
Director while leading cross-functional teams.

Requirements

• Knowledge of HCHCP eligibility requirements and program related functions.
• Excellent time management skills and ability to supervise and manage others’ work.
• Ability to work individually and also be a team player both with minimal supervision.
• Uses interpersonal communication effectively to establish and maintain active working relationships with others within and outside own organization.
• Ability to communicate clearly both verbally and in writing to staff, professional partners and the public.
• Skilled in the use of the various client and accounting databases used, i.e. Skilled in the use of office programs and software included. Microsoft Office product knowledge with an emphasis on Excel a must. Computer literate.
• Ability to proactively determine a resolution for complex problems when there is no finite answer.
• Uses sound logic and rationale to research and decipher why and how there are issues for providers’ and clients’ issues.
• Knowledge of accounts payable and accounts receivable practices and procedures.
• Ability to collect, organize and evaluate data and make logical conclusions.
• Ability to communicate effectively both orally and in writing. Ability to use a computer and related software. Ability to use initiative, and exercise sound judgement.
• Critical Thinking: Highly Complex: Work is broad in scope covering one or more complicated areas. A high degree of analytic ability and inductive thinking is required to devise new, non-standard approaches to highly intricate, technically complex problems.
• Decision Making: Highly Complex: Independent judgment is required to recommend departmental or County objectives, evaluate new approaches to problem solving, and assess changing facts or conditions.
• Communication: Requires regular contacts with internal and external people of importance and influence involving considerable tact, discretion, and persuasion in obtaining the cooperation of others. Requires the handling of delicate relationships and complex situations.
• Strategic Planning: Evaluate and if necessary, plan events that are expected to occur in the next three years with future impact beyond 3 years and up to 5 to 10 years.
• Managerial/Operation Skills: Operational duties are complex and varied. A high degree of analytical ability and inductive thinking may be required to solve highly intricate, technically complex problems. Must be able to develop new and nonstandard approaches. Respond timely to complex problems.
• Leadership: Responsible for supervising multiple functions with accountability for effective operation and results. May determine work procedures, maintain harmonious relations or promote efficiency; may develop and administer operational programs; or may write or present extremely complex papers and reports. Communicate with operational and functional leaders; read and interpret professional materials involving advanced bodies of knowledge.
• Analytical: Ability to collect, organize, and interpret data and information to identify trends, patterns, and root causes of problems, ultimately resulting in logical, data driven solutions.
• Managing Complexity: Ability to operate with clarity, focus, and strategic thinking while navigating chaotic, high-stakes, or ambiguous work environments.
• Bachelor's Degree; AND
• Minimum of 5 years’ progressive experience in health care or related governmental operations/management and project management; OR
• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted below. (For education and experience only, does not include legally required Licenses or Certifications.)

Responsibilities

• Assist the Director in the fiscal, contractual, and business oversight for the Hillsborough County Health Care Plan, the development of contracts totaling over $100 million and another $7.8M in related administrative contracts. These contracted services are with existing community agencies and medical providers including 12 hospitals, four (4) Medical Service Organizations, over 3,000 physicians and other specialty providers, 121 pharmacies, and a host of other clinical providers necessary to provide comprehensive medical and pharmacy services to 23,000+ qualified County residents.
• Supervise subordinate professional and support staff to include the hiring process, disciplinary process, performance reviews, and all other associated personnel activities. Responsible for reviewing and providing input, prior to director’s approval, for all contractual items needing Board action, including agenda cover sheets. Lead in the formulation of an approximate $746 million annual budget to include the drafting of business plans and strategic plans. Also responsible for the formulation of the zero-based biennial budget. Review and provide lead in response to appropriateness of the County cost allocation plan. Oversee fiscal activities and review transactions for correctness to include daily, weekly, and monthly reports.
• Liaison and lead for all internal and external audits as well as the lead in responding to any final audit results. Draft responses to requests from Commissioners and other internal and external customers for the director's signature. Provide staff support for the Management Subcommittee and Health Care Advisory Board. Participate in meetings with external customers to address utilization and quality assurance.
• Draft and/or review all drafts and updates of policies and procedures, providing input and approvals. Lead in drafting Annual Report submitted to the Board of County Commissioners and provide ad hoc analysis and reports for the department director as requested. Responsible for reviewing and approving all contract monitoring reports for the Director's signature.
• Fill in for department director when requested, including attending Agenda Review meetings, Director meetings, and Direct Reports meetings as needed.
• Provide personnel assistance for the department units as needed. Assist other internal customers to include conducting research and advising Certification Units on various issues when requested.
• Review and make recommendations on assigned projects to include Community Development Block Grant and Community Services Block Grant proposals. Also participate in external community projects as assigned. Provide assistance to outside vendors who furnish fiscal analysis, claims adjudication, and other services for the department.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level