Health Care Services Facilitator

Saskatchewan Workers' Compensation Board • Bratt's Lake No. 129, SK

17h • Hybrid

About The Position

The Health Care Services Facilitator role involves identifying and resolving problems that arise during treatment or return-to-work programs. This position supports care providers and injured workers by facilitating access to medical assessments, treatments, diagnostic tests, and specialist appointments. The facilitator also assists care providers and WCB staff in resolving concerns that develop during treatment and return-to-work programs. The Saskatchewan Workers' Compensation Board (WCB) operates like an insurance company, providing guaranteed benefits and programs to injured workers and protecting registered employers from lawsuits. The WCB's vision is to eliminate injuries and restore abilities.

Requirements

• A post-secondary degree in a health services field.
• A minimum of one (1) year's experience of having worked in a health care system (preferably Saskatchewan) as a licensed registered nurse, nurse practitioner, physiotherapist, occupational therapist, chiropractor or physician.
• Over one (1) year successful experience demonstrating the ability to do the following:
• Clinical knowledge as it applies to Functional Rehabilitation and Return to Work Programs.
• Demonstrated case management skills, including problem identification and problem solving, and good medical interpretation skills.
• Oral and written communication.
• Mediation skills.
• Conducting interviews.
• Critical analysis skills.
• Resolving conflicts on the basis of legislation, policy and department processes.
• Organizing work schedules, prioritizing multiple work tasks and completing work within established time frames.
• User knowledge of computer business applications such as Microsoft Office (Work, Excel and Outlook).
• Willingness and ability to travel within the province and to work independently away from the office.
• A valid class 5 driver’s license.

Nice To Haves

• Current license with the appropriate regulated profession preferred but not essential.

Responsibilities

• Consults with Claims Entitlement Specialist and/or Case Manager, health care professionals, treatment centres, employers or workers, where problems develop with treatment or return to work programs. Identifies problem and resolves.
• Identifies need for clarification on issues of extent of WCB responsibility and consults with Claims Entitlement Specialist and/or Case Manager to provide clear instructions to treatment centre and all parties involved.
• In conjunction with Medical Health (Psychologist/ Physiotherapist), works to resolve difficulties arising in return to work programs by contacting employer, worker, Health Care Professional and treatment centre. May involve education, explanation, mediation and confrontation. May involve work site visitations.
• Resolves conflicts in medical opinion between Primary Care Providers and treatment centre. May involve discussion with Primary Care Providers, return to the treatment centre or referral to an assessment team.
• Meets with Health Care professionals and treatment centres throughout Saskatchewan to review treatment programs and identify and resolve concerns.
• Participates in departmental meetings to provide input to developing and monitoring programs and developing procedures and documentation.
• Educates Health Care professionals and treatment centres as to Workers’ Compensation Board requirements on procedures, reporting, etc.
• Serves as a resource for Claims Entitlement Specialist and/or Case Manager, Health Care professionals and treatment centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level