Health Care Navigator II

U.S.VETS•Inglewood, CA

17d•$23 - $30

About The Position

The Health Care Navigator II plays a vital role in connecting veterans to VA health care benefits and other community health services. This position involves care coordination, health education, interdisciplinary collaboration, and administrative duties. The Navigator works closely with veterans, their primary care providers, and interdisciplinary treatment teams to ensure timely, equitable, and veteran-centered care.

Requirements

Bachelor’s degree in social work or related field.
2–3 years of experience in healthcare or medical social work.
Experience with low-income or homeless populations.
Proficiency in Microsoft Office 365 (Outlook, Word, Excel).
Ability to work flexible hours, including evenings/weekends.
Reliable transportation, valid driver’s license, and ability to meet insurance requirements.

Nice To Haves

Master’s degree in social work or equivalent.
Clinical Social Work license.
Familiarity with Veteran’s Health Administration.

Responsibilities

Serve as a liaison between U.S.VETS programs and VA/community medical clinics.
Coordinate care for veterans with complex needs.
Facilitate healthcare system access, including enrollment, documentation, appointment scheduling, and transportation.
Conduct non-clinical assessments to identify barriers to care.
Support veterans in expressing care preferences and health goals.
Educate and support veteran families with credible resources.
Participate in care plan development with a focus on outreach and referrals.
Act as a health coach to optimize treatment outcomes.
Coordinate complementary health and wellness services.
Link veterans to supportive services (housing, financial benefits, transportation).
Provide support to populations with mental health, substance abuse, and homelessness challenges.
Apply trauma-informed care, motivational interviewing, and harm-reduction techniques.
Assess and address health literacy needs.
Provide ongoing education and support to veterans and families.
Collaborate and consult with interdisciplinary team members.
Maintain professional boundaries and adhere to ethical standards (HIPAA, Duty to Warn, etc.).
Enter data and case notes into HMIS and other platforms.
Assist in policy development and program evaluation.
Provide expert consultation to staff and community providers.
Maintain knowledge of SSVF program eligibility, goals, and regulations.
Share resources and coordinate care across all U.S.VETS programs.
Perform other duties as assigned.