Care Navigator (Health Tech)

Posterity Health•Englewood, CO

3d•$25 - $27•Onsite

About The Position

Posterity Health focuses exclusively on evaluating and treating individuals for Male Fertility success. We enable couples having trouble conceiving to proactively assess and treat male factor conditions. We have assembled a team of national experts to support men from initial conception planning to life impacting decisions. Today 1 in 6 couples has trouble conceiving and in more than 50% of the cases a male factor is involved. Male fertility issues frequently go undiagnosed and untreated. Just as all women are treated by physicians with specialized gynecologic training and expertise, we believe men deserve treatment from male fertility specialists. Our goal is to proactively work with men to facilitate the birth of a healthy child as easily and inexpensively as possible! Posterity Health offers male fertility expertise through a combination of virtual visits, at home diagnostics, and in-person consults. We partner with Fertility Centers, OB/GYNS and Primary Care Providers to unify the experts. Perhaps you are a passionate expert to help us achieve this important mission. Be the very best first impression of Posterity Health! Experience rapid professional growth and make an impact on a fast-moving health tech team.

Requirements

Bachelor's degree and track record of academic excellence.
Excellent oral and written communication skills.
Strong emotional intelligence.
Agile and even-tempered in face changing daily demands.
Demonstrated client care/service presence.
Strong affinity for respect, inclusion, integrity, team, and excellence.
Customer service.
Customer communication, scheduling, case management, and coordination (detail-oriented).
Client & Partnership management and impact.

Responsibilities

Be the very best first impression of Posterity Health!
Be the point person and subject matter expert for helping patients and key channel partners understand the Posterity health service offering, value proposition, and best next steps.
Be a team player and help Posterity Health enhance the client experience and service workflow.
Establish rapport with key channel partner and fertility center staff members.
Team up with sales team and marketing leadership to grow the practice.
Shape, oversee, and execute outreach campaigns to targeted business-to-business (B2B) segments.
Work with graphic design and advertising team to develop and execute effective direct-to-consumer (DTC) campaigns that dovetail with B2B strategy.
Align patients' needs with appropriate services by understanding market needs and determining how to increase referrals and improve patient satisfaction.
Champion each patient's experience by coordinating appointments and proactively communicating to patient, clinician, fertility center, and lab as necessary.
Accurately capture patient and referral demographic information.
Contact patients in timely and professional manner.
Ensure patient deliverables are in-place and charted prior to appointment.
Ensure clinical obligations are properly represented in EMR and partner systems.
Confidently and accurately utilize health insurance and medical terminology.
Monitor physician schedules to ensure an efficient and on-time patient experience.
Escalate non-routine issues to leadership or qualified team members.
Provide ongoing feedback to manager regarding training needs, revenue enhancement, client experience, clinician performance, and process improvement.
Be accountable to daily responsibilities and checklists as appropriate.