Health Navigator

Centivo•Buffalo, NY

2d•Remote

About The Position

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. As a full-time Health Navigator, you will play a key role in our virtual day-to-day operations of our national virtual primary care practice. You will work closely with a close-knit clinical and operations team, contributing to a meaningful workplace and clinical experience supporting patients and providers within our advanced virtual primary care practice. This role combines administrative coordination, patient communication, and light clinical navigation, ensuring patients receive seamless, timely, and high-quality care. Ideal candidates have prior Medical Assistant experience, strong communication skills, and comfort working in a fast-paced, technology-enabled environment. Excellent candidates will exemplify a passion for delivering exceptional patient experiences, building trust, and having a “no task is too big or too small” attitude. Department: Virtual Primary Care / Care Delivery Location: Remote (U.S.-based) Schedule: Full-time; coverage required between 8am–8pm EST

Requirements

Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent clinical background and/or work experience.
2+ years of experience in primary care, ambulatory, or virtual care setting.
Strong EMR experience (Athena preferred).
Excellent communication and organization skills.
Demonstrated ability to multitask and prioritize in a virtual, fast-paced environment.
Willingness to learn and collaborate with your team

Nice To Haves

Spanish-speaking preferred.
Open to travel for specific marketing or clinical events up to 2x/month
Experience with telehealth platforms and digital patient communication tools.
Familiarity with referral management, insurance eligibility verification, and prior authorizations.
Knowledge of HIPAA and patient privacy best practices.

Responsibilities

Provide coverage during business hours to manage incoming patient messages and requests.
Assist patients with scheduling, rescheduling, and confirming appointments.
Answer patient administrative questions and escalate clinical questions appropriately.
Conduct outbound communication to patients by phone as appropriate.
Call labs or pharmacies for refills, clarifications, or updates as directed by providers.
Contact patients and providers to gather necessary clinical or administrative information.
Triage patient requests, escalating urgent medical needs to same-day visits or to the provider team for guidance.
Create and route patient cases in the EMR to the appropriate providers or care team members.
Facilitate specialty and imaging referrals, ensuring referral orders are completed, faxed, and communicated to patients and facilities.
Manage closed-loop referral follow-up, retrieving specialist consult notes and ER discharge summaries.
Support prior authorization workflows for medications as directed.
Update pre-visit information prior to scheduled appointments including ensuring eligibility, demographics, preferred lab/pharmacy, etc.
Supporting patients virtually to obtain, document, and report accurate vital signs
Obtaining, documenting, and reporting basic medical, social, and family history
Providing patient education on topics such as blood pressure monitoring and glucometer usage if needed.
Manage medical record requests from patients and externally (labs, specialists, etc).
Retrieve and upload records, lab results, and hospital discharge summaries to the EMR.
Provide cross-coverage across care teams as needed.
Respond to and resolve patient voicemails, messages, etc.
Collaborate with providers and operations teams to maintain smooth care coordination.
Initiate, track, and follow up on specialty and imaging referrals.
Communicate with community specialists by phone and prioritize urgent referrals when needed.