Health Care Assistant

Planned Parenthood South Atlantic•Raleigh, NC

11d•$23•Onsite

About The Position

The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.

Requirements

Passionate about providing high-quality and nonjudgemental reproductive health care
Believe sexual health is essential to every person’s overall health, well-being, and happiness
Excited about making patients the priority
Firm believer in providing non-judgmental care to our transgender and gender-diverse patients
Experience working across a diverse service area

Responsibilities

Maintains accurate and complete documentation including charts, logs, etc.
Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
Verify and interpret insurance coverage and benefits both electronically and over the phone.
Assist clinician in making patient referrals and documenting appointments scheduled in patient chart.
Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information.
Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner.
Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies.
Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system.
Works as a team member to meet or exceed center productivity and customer satisfaction goals.
Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.