Health Care Assistant

Planned Parenthood of Southwestern Oregon•Medford, OR

11d

About The Position

Under the direction of the Health Center Manager, the Health Care Assistant (HCA) will work as a member of a team that operates from established procedures to ensure compliance and efficiency in the day-to-day operations of the reproductive health center and facilitate high quality, inclusive patient care.

Requirements

High School Diploma.
Demonstrated experience following policies and procedures.

Nice To Haves

At least 1-year previous customer service experience.
Strong verbal and written communication skills; Bilingual is a plus.
Previous experience in an office and/or medical setting.
Familiarity with HIPAA compliance.
Understanding of basic computer operations.
Team oriented with strong interpersonal skills.
Flexible and able to adapt to different situations.
Analytical with an acute attention to detail.
Strong decision-making skills and able to take initiative.
Effective stress management skills.
Must be able to accommodate a 4/10 scheduled, Monday – Thursday.
Must reside within a reasonable commuting distance from primary health center.

Responsibilities

Maintain patient medical records in good order, utilizing standard language and approved abbreviations and following accepted medical standards for charting.
During each patient visit obtain/record accurate vital signs and interview patients to obtain medical history, identify specific visit needs and/or medical problems and answer patient questions. Arrange referrals as necessary.
Dispense medications and contraceptives, including injections, at the direction of the Medical Director, and under the supervision of the registered nurse or clinician.
Administer tests required to deliver all patient services provided, which includes but is not limited to pregnancy test, HIV, urine analysis dip and hemoglobin.
Deliver all information in a non-judgmental objective manner to promote the individual’s right to obtain reproductive services at their discretion.
Calling patients when necessary and answering patient questions.
Obtain and prepare lab samples in accordance with established protocol, file laboratory reports, maintain the lab area and lab equipment, and document quality control measures.
Perform routine clinic maintenance to ensure a safe and sanitary environment.
Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
Attend special meetings and assist Clinic Manager with new hire training as necessary.
Stay up to date with the policies and procedures of Planned Parenthood to ensure compliance with pertinent government regulations including OSHA, CLIA and HIPAA.
Other duties as assigned.
Engage in and support efforts to create and maintain an affirming and culturally responsive work environment.
Take the initiative to develop own awareness and knowledge of the principles and scope of diversity, equity, inclusion, and belonging.
Participate and engage in DEIB initiatives.