Health Care Assistant / Medical Assistant

Planned Parenthood of Northern New England • Portland, ME

6d • Onsite

About The Position

Health Care Associates (HCAs) support the delivery of comprehensive sexual and reproductive healthcare by serving as the first point of contact for patients in our health centers, administratively and clinically. This role will ensure outstanding customer service while also working in collaboration with the health center team to provide high-quality, patient-centered care.

Requirements

• High School Degree or Equivalent
• Commitment to customer service and satisfaction
• Knowledge of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in

Nice To Haves

• Experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities
• Demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
• Experience using the Electronic Medical Records program EPIC
• Proven bilingual skills

Responsibilities

• Greet and help patients with check-ins, check-outs, and any questions they have about their visit.
• Assist patients with insurance, payments, scheduling and assess eligibility for state funded insurance plans and/or other programs.
• Handle tasks like answering calls, scheduling appointments, keeping records, and following clinic procedures.
• Keep track of patient flow, ensure things run smoothly, and maintain a clean and organized space.
• Perform basic medical tasks like taking vital signs, drawing blood, giving injections, and assisting with lab tests.
• Provide patient education, counseling, and ensure informed consent for services.
• Use the Electronic Health Record (EHR) system for documentation and provide support to clinicians as needed.
• Maintain clean, stocked exam rooms and assist with clinical tasks after completing required training.

Benefits

• Up to 3 weeks paid time off (increases with tenure)
• Up to 10 Paid Holidays
• Paid Parental Leave
• Medical, Dental & Vision Insurance
• PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
• 403b retirement account and 2% employer match eligibility
• Employee assistance program (confidential counseling and resources)
• Employee referral bonuses
• Employer Paid Short Term Disability & Life Insurance
• Paid Training for In-Demand Clinical Skills
• Travel Milage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED