Health Assistant

Central City Concern•Portland, OR

6d•Onsite

About The Position

The Health Assistant (HA) works as a member of a multi-disciplinary primary care team providing integrated primary care services to homeless and low-income patients seen at Old Town Clinic. The Care Team is responsible for proactively managing the healthcare needs of the patients on their assigned panel, including behavioral and medical health needs. The HA is responsible for providing support to the Care Team Managers (CTM) and providers on each primary care team. Program: Old Town Clinic is a health clinic providing treatment for acute and chronic health concerns, primary care, mental health support, care for substance use disorders and an on-site pharmacy. Old Town Clinic is adjoined to the Old Town Recovery Center and the Richard Harris Building (8x8). The clinic opened in 1986 and became a part of CCC in 2001. Company: Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Requirements

High school diploma or GED required.
Experience working with homeless, low-income, or other vulnerable populations in a supportive role or in a clinical setting.
Has the competencies necessary to: Communicate effectively orally and in writing; Understand healthcare related terminology; Provide outreach, engagement and supportive services
Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
Must have current CPR certification before start date.
Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS background check unit.
Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
Must adhere to agency’s non-discrimination policies.
Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity.
Demonstrates basic knowledge and skills in engaging and supporting individuals and groups.
Ability to work effectively with peers, individual clients and groups.
Ability to work as a team member and to establish priorities.
Ability to apply principles learned to new situations.
Ability to learn new skills.
Ability to display a non-judgmental attitude.
Demonstrated knowledge of community and social service agencies.
Basic knowledge of healthy behaviors and the health care system
Sufficient manual dexterity and physical ability to perform assigned tasks.
Ability to communicate clearly and concisely both orally and in writing.
Ability to work in an environment where people may be hostile or abusive.
Ability to manage time and meet deadlines.
Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
Ability to maintain accurate records (paper and electronic) and appropriately complete and route necessary paperwork.
Knowledge of de-escalation methods or ability to be trained in de-escalation methods.

Nice To Haves

Prefer Bachelor’s Degree or higher in health or social.
Spanish language fluency preferred.

Responsibilities

Receive, document and direct patient telephone calls in a complete and timely manner according to clinic protocols.
Prepare prescription refills under provider orders.
Electronically file and index clinical information into the patient’s chart in EMR.
Obtains, processes, and documents all necessary information and paperwork required to assist the Care Team Managers (CTM) and providers in the provision of health services to Old Town Clinic patients.
Provide follow up contact in person or by phone to patients identified by CTM or other care team members for support and management of health related issues.
Participate in Outreach activities necessary to offer services and engage participation in a non-coercive manner. This includes outreach to patients who are due for routine preventive services, patients needing follow up for chronic disease management, and patients who have no-showed for appointments.
Provide educational information and materials to patients regarding available services in the community and how to appropriately access them.
Coordinate services with all members of the care team and the client’s support network.
Maintain client records as required by program standards and funding requirements.
Participate in training opportunities to advance skills and knowledge in primary care, addictions and mental health.
Works within scope of training and experience and seeks consultation when appropriate.
Attend all mandatory CCC trainings in a timely manner.
Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
Perform other duties as assigned or delegated by Care Team Manager.

Benefits

Medical
Dental
Vision
Voluntary plans
Retirement match
Generous paid time off plan beginning at 4 weeks of PTO accrual per year
403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year
Up to 11 recognized Holidays and 2 personal holidays
Comprehensive Medical, Vision, and Dental insurance coverage
Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance
Sabbatical Program offering extended time off at years 7, 14, and 21