Health and Human Services Clerk III

Rusk, County of•Rusk County Government Center, WI

11d•Onsite

About The Position

The Health and Human Services Clerk III provides support for program objectives across the Health and Human Services Agency. This is the Department’s most complex support staff/clerk role, with duties assigned according to Agency needs. The position performs general office and reception duties, data entry, basic bookkeeping, and program data tracking, and provides technical support to Agency departments. The position also supports a range of Health and Human Services programs, including energy assistance, mental health commitments and guardianships, veterans’ death benefits, environmental health, senior services, AODA/MH case management, child care certification, WIC, sliding fee scales, and CLTS. Work includes customer assistance, coordination with agencies and service providers, program eligibility determinations, reporting, invoicing, and maintaining confidential information.

Requirements

High school education or equivalent.
Effective oral and written communication skills.
Ability to work independently and/or cooperatively on assigned tasks and programs.
Attention to detail.
Ability to collect, analyze, and interpret information to solve case questions.
Ability to deescalate situations.
Advanced working knowledge of Microsoft Word, Outlook, and Excel.
Ability to protect privileged and confidential Agency information.
Ability to establish and maintain good working relationships with staff, governmental departments, private agencies, and vendors.
Ability to multitask and prioritize workload.
Valid Wisconsin driver’s license and an available automobile.
Previous experience in customer assistance or service is preferred.
Applicants may be required to pass a fingerprint background check.

Nice To Haves

Previous experience in customer assistance or service.

Responsibilities

Perform general office and reception duties, including answering phones, greeting customers, and communicating or corresponding with collateral agencies.
Provide customers with information and assistance about Department programs and services.
Determine Energy Assistance Program eligibility, including crisis eligibility, according to Wisconsin program requirements; provide on-call coverage.
Assist County Corporation Counsel with drafting and filing documents for mental health commitments, protective placement, and guardianships.
Communicate with the Public Defender’s Office regarding appointment of counsel for court proceedings.
Coordinate with physicians to obtain medical evaluations and testimony for court proceedings.
Coordinate with local police and sheriff departments regarding testimony for court proceedings.
Determine veterans’ death benefits eligibility according to Wisconsin Department of Veterans Affairs program requirements.
Assist with private water testing and collection or testing of public water.
Assist with campground, lodging, and food licensing through Public Health.
Create monthly Senior Services menus that follow State nutrition guidelines.
Coordinate services for home-delivered meals and congregate meal sites.
Report inventory as required for Senior Services food and supplies.
Report to the State of Wisconsin on AODA/MH case management.
Perform child care certification and monitoring duties.
Verify WIC participants and establish sliding fee scales for individuals.
Provide backup coverage for recording minutes during open and closed sessions of the HHS Board.
Provide CLTS program support.
Invoice, receipt, and track information for various Department programs.
Assist with data collection, computer data entry, and information tracking.
Perform filing, copying, faxing, and scanning.
Organize and maintain Department and Agency information.
Provide technical support to all departments in the Health and Human Services Agency.