Health and Benefits Account Manager (Consumer Benefit Solutions)
About The Position
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Consumer Benefit Solutions, in Lake Mary, Florida. As a Health and Benefits Account Manager - Consumer Benefit Solutions, you will report directly to the Director of Client Services (DCS). Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
Requirements
- Two plus years of benefits experience, with a strong preference for voluntary benefits experience
- Two plus years of project management experience
- Client management experience
- Intermediate proficiency with Microsoft Office
- Strong ability to express ideas clearly in writing and speaking
- Customer Experience (CX), Customer Satisfaction, Customer Retentions, Document Management, Account Management, Quality Control (QC), Data Analysis, Confidentiality, Client Relationship Management, Business Communications, Operational Excellence, Project Communications Management.
Responsibilities
- Serve as the client main point of contact for assigned cases
- Assume role of Project Manager for assigned Enrollment Solutions deals
- Work closely with Client Manager (CM) to understand all dynamics of client engagement
- Lead implementation call content for Enrollment Solutions independently or in coordination with Client Manager
- Internal project manager for relevant delivery scope, ensuring timelines met and delivery on track (coordinates with technology, communications, the Enrollment Counselors, field, etc)
- Work closely with Client Manager on content for weekly call agendas and items of escalation
- Daily project management throughout the program life cycle
- Defining the program governance controls
- Planning the overall program and monitoring the progress
- Managing risks and issues and taking corrective measurements, discussing resource options with DCS
- Coordinating the projects and their interdependencies; internal and external
- Managing and utilizing resources across projects
- Managing stakeholders' communication
- Aligning the deliverables (outputs) to the projects goals with the aid of the CM and DCS
Benefits
- a 401(k) savings plan with employer contributions
- an employee stock purchase plan
- consideration for long-term incentive awards at Aon’s discretion
- medical, dental and vision insurance
- various types of leaves of absence
- paid time off, including 12 paid holidays throughout the calendar year
- 15 days of paid vacation per year
- paid sick leave as provided under state and local paid sick leave laws
- short-term disability and optional long-term disability
- health savings account
- health care and dependent care reimbursement accounts
- employee and dependent life insurance and supplemental life and AD&D insurance
- optional personal insurance policies
- adoption assistance
- tuition assistance
- commuter benefits
- an employee assistance program that includes free counseling sessions
- two “Global Wellbeing Days” each year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
