Health Analytics Implementation Manager

WTW • San Francisco, CA

3d • Hybrid

About The Position

The Senior Associate – Implementation Manager Health Analytics is responsible for overseeing and managing all phases of client onboarding and data implementation for WTW’s Analytic Solutions Core offering (ACT Core solution). Acting as the central coordinator, this role facilitates communication and collaboration between WTW Client Service Teams (CSTs), clients, Cedar Gate/Data Warehouse Vendor (DWV), and carriers/data sources. The Implementation Manager ensures the accurate and timely completion of intake steps, contracting documents, data requests, and validation activities. This individual must possess strong project management skills, a comprehensive understanding of employer healthcare plans, and fluency in data structures and account hierarchies to effectively guide clients from eligibility confirmation through ACT platform go-live. Success in this position is measured by the quality and timeliness of implementations, which directly impact analytics delivery and client satisfaction. Key requirements include expertise in employer health plans, spanning eligibility, medical and pharmacy claims, and healthcare plan management components—as well as experience working with account structures, hierarchies, and levels of aggregation. The Role The Implementation Manager for the ACT Core solution is responsible for leading and coordinating all phases of client onboarding and data implementation for WTW’s Analytic Solutions Core offering. This role serves as the central point of coordination between WTW Client Service Teams (CSTs), clients, Cedar Gate/Data Warehouse Vendor (DWV), and carriers/data sources. The Implementation Manager ensures all intake steps, contracting documents, data requests, and validation activities are completed accurately and on schedule. This person must bring strong project management capability, a deep understanding of employer healthcare plans, and fluency in data structures and account hierarchies to guide clients from eligibility confirmation through ACT platform go‑live. This role is essential in ensuring high‑quality, timely implementations that enable strong analytics delivery and ongoing client satisfaction.

Requirements

• Strong understanding of employer health plans, including eligibility, medical and pharmacy claims, and healthcare plan management components.
• Experience working with account structures, hierarchies, and levels of aggregation.
• Comfortable interpreting data files, data quality reports, and validation outputs.
• Ability to manage and oversee negotiations of legal agreement requirements [Non-Disclosure Agreements (NDA), PHI forms, Data releases] with clients, carriers, and vendor partners.
• Familiarity with data warehousing concepts or healthcare analytics platforms (Cedar Gate experience is a strong plus).
• 3–7+ years of experience managing complex implementations, ideally in health & benefits, data analytics, or vendor onboarding, ideally gained in a benefit consulting/brokerage firm, commercial data warehouse company or reporting function of an insurance company
• Ability to coordinate across multiple teams, clients, WTW, Client Service teams, carriers, and technical vendors.
• Excellent organizational skills, with a strong ability to track parallel workflows and dependencies.
• Skilled in managing deadlines, anticipating risks, and driving issues to resolution.
• Clear written and verbal communication skills with both technical and non‑technical stakeholders.
• Ability to guide clients and internal partners through detailed processes and requirements.
• Strong relationship‑building skills, with a service‑oriented mindset.
• Strong attention to detail and high accountability for accuracy in documentation and data‑related processes.
• Ability to work independently while also serving as a cross‑functional integrator.
• Excellent Microsoft Office skills, particularly in Excel, Outlook, PowerPoint, and Power BI
• Bachelor’s degree required, preferably with significant quantitative coursework
• State Life and Health license required within 90 days of joining

Nice To Haves

• Familiarity with data warehousing concepts or healthcare analytics platforms (Cedar Gate experience is a strong plus).

Responsibilities

• overseeing and managing all phases of client onboarding and data implementation for WTW’s Analytic Solutions Core offering (ACT Core solution)
• facilitates communication and collaboration between WTW Client Service Teams (CSTs), clients, Cedar Gate/Data Warehouse Vendor (DWV), and carriers/data sources
• ensures the accurate and timely completion of intake steps, contracting documents, data requests, and validation activities
• guide clients from eligibility confirmation through ACT platform go‑live

Benefits

• WTW provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees