Health Advocate - Outbound Calls, Healthy Outcomes Team - Remote

CVS Health•Work At Home-Pennsylvania, MS

1d•$17 - $28•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Is your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.

Requirements

Advanced Experience with Windows based applications
6 months Call Center
High computer literacy, including ability to troubleshoot issues
Strong active listening and interpersonal skills
High School Diploma or G.E.D.
Hard wired connectivity required - DSL, satellite and wireless broadband is NOT permitted.
Reliable high-speed internet connection (100- 200 Mbps and above) and a suitable remote workspace
Professional communication skills

Nice To Haves

Bilingual or multilingual candidates preferred.
Experience with Pharmacy terms
Experience with behavior change
Experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)

Responsibilities

Inbound and outbound calls throughout the working day to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member’s health record