Health Advocate
About The Position
Actively engages a population of medically vulnerable or chronically ill patients in their care, assisting them through the process of working towards better health by providing support, encouragement, and education. Communicates with patients (and caregivers) in person, in groups, by telephone and via electronic means. Monitors patient-reported biometrics, medication adherence, reported challenges/barriers and promptly connects the patient with the appropriate resources, and/or notifies the patient's care team for additional follow-up. Advocates and facilitates referrals to gain access to services and resources for patients/teammates, including assistance programs, community based services and mental health support. Assists providers' offices with member specific missed appointments through outreach and scheduling. Provides customized, evidence-based patient education in a variety of areas including but not limited to weight management/exercise, tobacco cessation, stress reduction and chronic disease self-management. Advocates for help for those who frequently access inappropriate levels of care (e.g., visiting the emergency department for conditions that can be better treated by a primary care physician).
Requirements
- High School diploma or equivalent required.
Responsibilities
- Actively engages a population of medically vulnerable or chronically ill patients in their care, assisting them through the process of working towards better health by providing support, encouragement, and education.
- Communicates with patients (and caregivers) in person, in groups, by telephone and via electronic means.
- Monitors patient-reported biometrics, medication adherence, reported challenges/barriers and promptly connects the patient with the appropriate resources, and/or notifies the patient's care team for additional follow-up.
- Advocates and facilitates referrals to gain access to services and resources for patients/teammates, including assistance programs, community based services and mental health support.
- Assists providers' offices with member specific missed appointments through outreach and scheduling.
- Provides customized, evidence-based patient education in a variety of areas including but not limited to weight management/exercise, tobacco cessation, stress reduction and chronic disease self-management.
- Advocates for help for those who frequently access inappropriate levels of care (e.g., visiting the emergency department for conditions that can be better treated by a primary care physician).
Benefits
- Paid Time Off programs
- medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
