Health Advisor

Privia Health•North Haven, CT

17h•Hybrid

About The Position

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Working closely with the population health teams, primary care providers (PCP’s), networked facility partners, and practice operations at Privia Health, the Health Advisor will provide care coordination and support for Privia’s at-risk patients. They will provide inbound and outbound telephonic support for care management team. Primary work will include outbound calls to patients to provide coordination services, fill gaps in care, and promote improvements to patient outcomes.

Requirements

Prior experience navigating Electronic Medical Record systems (e.g., Epic, Athena, or similar platforms); willing to learn internal tools.
Background in patient outreach across diverse demographics (pediatrics to adults), including transition of care (post-discharge recovery, medication adherence, closing gaps in care, and patient advocacy).
Ability to work a hybrid schedule (3 days remote, 2 days field/in-office/in-practice)
Comfortable navigating new platforms, pulling/reviewing payer reports, and using in-house digital tools.
Ability to evaluate varied, complex patient cases, identify appropriate resources, and determine when to escalate cases to an RN versus managing them directly.
Minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed for remote work.

Responsibilities

Assist physician practices in identification and completion of quality care goals through direct patient outreach
Collaborate effectively with integrated care team to support care coordination for patients
Review patient non-compliance lists and conduct telephonic outreach to ensure timely disease specific and wellness visits
Answer and resolve business office inbound calls related to population health, care coordination, or other basic clinical activities
Motivate patients to be proactive about their healthcare
Assist patients in accessing care at the appropriate source
Make appropriate referrals to internal care team, community resources, and disease management programs
Develop relationships with the care coordination teams
Coordinate home care referrals
Assist in scheduling PCP or specialist appointments
Route clinical calls and referrals to the appropriate resource: Nurse care manager, pharmacist, social worker, or appropriate resource
Must comply with all HIPAA rules and regulations
Other duties as assigned