Health Admin Services Analyst

Accenture • Austin, TX

3d • Remote

About The Position

The Health Operations Analyst impacts the team by acting as a liaison between Operations and Technical support by triaging escalations, investigating system issues, documenting and tracking cases, collaborating with technology and the development teams, providing guidance and workarounds, and analyzing trends. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

Requirements

• Minimum of 1 year of experience with healthcare providers
• Microsoft Office Suite to include Excel, Word, PowerPoint, and Outlook
• MS Excel to include reporting, VLOOKUP, and pivot tables
• Provider Data Management
• Familiarity with enrollment systems, CRM platforms, or similar enterprise applications
• Strong problem-solving skills
• Ability to work collaboratively across multi-functional team
• Proven ability to work independently and as a team member
• Good communication skills to include written/oral and interpersonal skills
• Good organizational, multi-tasking, and time management skills

Responsibilities

• Review, assess and prioritize technical issues escalated by operations teams
• Perform root cause analysis, trouble shoot errors, and identify patterns in system behavior
• Maintain accurate records of reported issues, investigation steps, and resolution in a ticketing system
• Work with technical teams to escalate complex issues, test fixes and validate resolutions
• Assist operations teams by offering interim solutions while long-term fixes are implemented
• Identify recurring system issues and recommend improvements to prevent future escalations
• Ensure business end users and stakeholders are informed of issue status, expected resolutions, and any required follow up actions

Benefits

• We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
• As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
• Inclusion and diversity are fundamental to our culture and core values.
• Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
• Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed