Healing Navigator

Rebis Health•Westminster, CO

9h•$65,000 - $85,000•Onsite

About The Position

The Healing Navigator partners with guests after their clinical evaluation to help them understand their recommended care pathway and confidently move forward with treatment. This role requires someone who can build trust quickly, communicate with sincerity and confidence, explain value clearly, address hesitation with empathy, and guide decisions without pressure. You are not simply reviewing treatment plans; you are helping people emotionally and practically process what comes next, connecting the care recommendation to the guest’s goals and concerns, and helping them take action. The best Healing Navigators combine the heart of hospitality with the discipline of a high-performing sales professional.

Requirements

2–5+ years of experience in hospitality, healthcare coordination, treatment coordination, consultative sales, or high-touch client service
Strong interpersonal and verbal communication skills
Proven ability to build trust and influence decisions ethically
Ability to explain complex services or recommendations clearly
Strong emotional intelligence and active listening skills
Excellent follow-through, organization, and documentation habits

Nice To Haves

experience in healthcare, specialty medicine, dental specialty, or wellness settings
experience in treatment coordination or case presentation
experience in sales, membership conversion, or consultative service roles
experience discussing financial responsibility, treatment plans, or long-term care pathways

Responsibilities

Meet with guests following clinical evaluation or recommendation
Review and explain recommended treatment pathways clearly and confidently
Help guests understand the purpose, value, and expected outcomes of their care plan
Guide guests toward the most appropriate next step in their healing journey
Translate clinical recommendations into clear, meaningful benefits for the guest
Help guests understand why treatment matters and why moving forward now is important
Address hesitation, uncertainty, or objections with empathy and confidence
Use consultative sales skills to move guests from interest or uncertainty into action
Support guests in making informed and timely decisions about care
Build genuine, sincere connection with guests
Create an emotionally safe and supportive environment for decision-making
Ensure guests feel Loved, Heard, and Safe throughout the conversation
Listen deeply and respond to both spoken and unspoken concerns
Schedule treatment services and follow-up appointments
Coordinate next steps with providers, clinical teams, and Coverage Concierge
Ensure guests leave with a clear and actionable plan
Remove administrative or communication barriers that could delay treatment
Work closely with providers to understand recommended pathways
Partner with Coverage Concierge to ensure financial clarity supports treatment start
Coordinate with Guest Experience Coordinators and clinic staff to support seamless transitions
Document treatment decisions, barriers, and follow-up plans clearly