Headquarters Concierge

Glacier Bancorp, Inc.•Coeur d'Alene, ID

1d•Onsite

About The Position

The Headquarters Concierge serves as the first point of contact for clients, visitors, business partners, and employees entering Mountain West Bank’s new Corporate Headquarters in beautiful downtown Coeur d'Alene. This individual creates an exceptional first impression by providing a warm, professional welcome while ensuring guests are efficiently connected with the appropriate department or team members. Beyond reception responsibilities, the Headquarters Concierge supports the daily operations of the headquarters by coordinating meeting spaces, assisting with corporate events, maintaining an inviting lobby environment, and delivering a hospitality-focused experience that reflects the bank’s commitment to outstanding customers service and community relationships. A successful Headquarters Concierge is someone who makes every visitor feel valued from the moment they walk through the door. They anticipate needs before being asked, build relationships across the organization, support colleagues wherever needed, and create an environment that reflects the warmth, professionalism, and personalized service that define Mountain West Bank. They understand that every interaction is an opportunity to strengthen the bank’s reputation and reinforce its commitment to exceptional service.

Requirements

High school diploma or equivalent
Three or more years of prior office/secretarial experience
Professional presence with a polished and welcoming demeanor
Hospitality and service mindset
Strong verbal and written communication skills
Ability to multitask in a fast-paced environment
Team-oriented with a positive attitude
Resourceful and proactive problem solver
Proficient in Microsoft Office Suite
Ability to exercise discretion and maintain confidentiality
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.
The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
The employee may also be required to:
Specific lifting abilities required by this job include:
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Responsibilities

Create an exceptional first impression by warmly greeting every client, visitor, vendor, and employee entering headquarters.
Professionally determine visitor needs and direct or escort guests to the appropriate department, office, or meeting location.
Notify employees of arriving guests and coordinate visitor check-in procedures.
Answer and route incoming telephone calls in a courteous and efficient manner.
Maintain a welcoming, organized, and professional lobby and reception area always.
Coordinate conference room schedules and ensure meeting spaces are prepared for internal and external meetings.
Provide refreshments and hospitality services for guests, board meetings, client meetings, and special events.
Assist in planning and supporting employee events, customer appreciation events, community gatherings and executive meetings held at headquarters.
Serve as resource for visitors by providing general information about the bank and headquarters.
Collaborate with departments across the organization to ensure seamless guest experience.
Perform additional administrative and hospitality duties as assigned.