Headquarters Account Manager

ASML • San Diego, CA

23h • $140,625 - $210,938 • Onsite

About The Position

This position is focused on driving cross-functional business support activities for customer account teams in US and Europe. You will be part of the Global Account Management team that is enabling sales/account management to maximize service and upgrades revenue as well as new tool selections. This includes partnering with account teams and service to make data-backed business decisions to drive business priorities align resources and activities to improve the sales process through better measurement and execution. You will be based out of San Diego and be an advocate for your assigned accounts to headquarter functional groups (Installed base products, product marketing field service, reliability, administration) to collaborate on product evaluations, address issues, actions and market opportunities to meet customer and business goals.

Requirements

• Requires a minimum of a Bachelor’s Degree in a Technical or Business Related discipline or equivalent combination of education and experience.
• A minimum of 510 years of experience in customer facing roles including sales, business management, account management, service, technical support, marketing or product management.
• Experience in driving customer needs, being proactive, and understanding customer requirements ahead of time.
• Familiar with our customers use and or requirements of their capital equipment. Should know semiconductor equipment usage, familiar with customer fabs.
• Strong competence with the various tools, procedures used to accomplish the job. i.e. – MS Programs, SharePoint, etc.
• Ability to analyze and streamline business processes.
• Ability to train others and be trained on new processes, etc., with new and existing customers.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Have results driven ownership and accountability to meet business goals
• Ability to develop collaborative relationships with your customers, account management, and service colleagues
• Can become a leader to drive cross-functional results as business requires.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Ability to complete assignments with attention to detail and high degree of accuracy while meeting agreed timelines.
• Identifies bottlenecks and drives improvements.
• Demonstrate open, clear, concise and professional communication, both written and verbal.
• Must be able to read and interpret data, information, and documents.

Nice To Haves

• Education in a technical discipline is a plus.
• Preferably in the semiconductor capital equipment or service business.
• Front-end semiconductor process technology knowledge a plus.
• Ability to conduct meetings and give presentations in a foreign language aside from English is a plus (such as Dutch, German, French, Chinese, Japanese)
• Cross functional experience in a large organization, multi-national, fast paced industry is a plus.
• Skilled in business development and creating business proposals is a plus.

Responsibilities

• Provide leadership for account management in general business activities and drive closure on customer related issues
• Meet account and business goals in revenue growth, profitability, upgrades sales, and adoption of new products
• Organize key customer interface plans and collect improvement feedback
• Travel for customer meetings working with account management, marketing, and other functions as required
• Drive adoption and evaluation of new products (systems and or upgrades) to meet customer and business goals
• Tracks and resolves gaps in forecasts and slotting for new system and upgrades
• Develop and implement a customer intimacy alignment process and scorecard with initiatives to improve metrics throughout the year
• Responsible for managing weekly account prioritization and driving executing to prioritized tasks
• Collaborate with account management, service, marketing, and other functions as needed to align customer goals with the product roadmap and operational performance
• Development of business cases via deal process and generation of compelling customer proposals
• Support development customer sales deals and working with contracts to create final contract
• Capture 18 months rolling new system and upgrades demands in align to demand & supply
• Owns validating deal assumptions and working with finance to create deal financials
• Analyze and streamline business processes and tools used in sales / account management (tool and upgrade forecasting, account reviews, account strategies, quarterly/ semiannual customer reviews, etc.)
• Collaborate with Account Management staff to develop enhanced acct management processes with measurables to drive responsibility, authority and accountability closer to the customer
• Owns validating service on/off boarding requests and getting approval
• Training and direct engagement with Account Directors and Managers to ensure processes are adopted and continuously enhanced

Benefits

• medical, dental, vision, and basic life insurance
• Employees are able to participate in the Company’s 401k plan.
• Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level