Headend Engineer

Hotwire Communications Ltd • , SC

96d

About The Position

Hotwire is seeking a Headend Engineer to join our team. This role involves working with the engineering department on the implementation of new technologies or services, designing and maintaining structured wiring, and creating maintenance schedules for critical infrastructure. The Headend Engineer will monitor IPTV services and linear channels for quality, analyze data from monitoring systems, and support Headend Infrastructure and equipment. This position requires close coordination with the NOC and other engineering teams to resolve technical issues and conduct maintenance. The role also includes performing installations, wiring, labeling, and configuration of equipment, and continuously developing professional skills.

Requirements

• Associate’s degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent
• Minimum of 3 years related telecommunication industry or RF/satellite experience required
• Strong Head-End knowledge and computer related skills
• Understanding of IPTV, IP multicast, video codecs, and standards
• Excellent Audio/Visual observation skills to identify impairments and quality issues
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired
• Knowledge of LAN/WAN principles.
• Working knowledge of the principles in Ethernet, fiber and coax wiring
• Knowledge of DC and AC power systems and HVAC and AC systems

Nice To Haves

• Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred

Responsibilities

• Work with the engineering department on the implementation of new technologies or services.
• Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
• Perform installation, wiring, labeling and configuration of equipment.
• Continuously develop skills to advance professionally.
• Performs other related duties as required or assigned.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree