Head Teller.Somerset

Somerset Regal Bank•Franklin Township, NJ

12h•Onsite

About The Position

The Head Teller is responsible for providing friendly and efficient customer service, processing various banking transactions, managing branch cash and coin, ensuring regulatory compliance, and promoting bank products and services. This role also involves supervising branch tellers, assisting with branch closing procedures, maintaining the ATM, and potentially opening new accounts. The Head Teller plays a key role in the daily operations and customer relations of the branch.

Requirements

At least 2 years of domestic bank teller experience.

Responsibilities

Provide friendly and efficient customer service in person and/or over the telephone.
Process banking transactions including, but not limited to, deposits, withdrawals, check item redemption, account holds, loan payments, and safe deposit rental payments.
Control amount, security, movement and disbursement of all branch cash and coin.
Balance currency, coin, and checks in cash drawer daily and prepare personal and Branch proof sheets.
Ensure branch compliance of banking regulatory and reporting requirements.
Actively educate and promote awareness of Bank products and services to potential and existing customers in an effort to establish and/or expand the customers’ relationship with the Bank.
Assist customers and Management with use and maintenance of coin counting machine.
Maintain work area in a neat and well-stocked manner.
Assist in the procedures necessary to close the branch facility daily.
Responsible for assuring daily upkeep of ATM and corresponding outdoor area, when necessary.
Responsible for establishing accounts for new and existing customers, when necessary.
Supervise branch Tellers in areas including, but not limited to, proper customer service, training, proving, error resolution.
Schedule breaks and lunch periods.
Responsible for daily compliance with Currency Transaction and Reporting requirements.
Delegate clerical duties assigned to the Tellers’ area and ensure satisfactory completion.
Provide input to Branch Management, as needed for Teller performance appraisals.
Maintain current knowledge of all position related procedures and compliance.