Head Teller - Campbellsville West

Forcht Bank•Campbellsville, KY

6h•Onsite

About The Position

To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The Head Teller is responsible for developing and maintaining customer relationships, managing branch deposit exceptions, approving transactions, leading and managing the Teller staff, opening various types of deposit accounts, meeting deposit production goals, and assisting customers with financial transactions and product inquiries. This role also involves supervisory duties including assisting Financial Center Managers with staffing, training, and development of tellers, conducting audits, and tracking sales referrals.

Requirements

Ability to provide excellent customer service while exhibiting dedication to Forcht Bank’s mission, vision, and values.
Ability to promote and cross sell bank products and meet referral goals.
Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment.
Ability to deal effectively and tactfully with customers.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
Strong attention to detail.
Ability to handle sensitive documents or other confidential information.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
Ability to manage time and be efficient and effective in the completion of assignments.
Knowledge of arithmetic and their applications specific to the position.
Two (2) years of experience in a field that required face-to-face customer service skills and money handling.
Must comply with all Bank Secrecy Act rules, regulations and requirements.
Must remain drug free and alcohol free when reporting to work and while engaged in any work related activities.

Nice To Haves

Associates degree in Business, Finance, Accounting or the equivalent.
Banking or retail sales experience.
Experience in opening consumer and business checking accounts.
Vault Teller experience.

Responsibilities

Develops and maintains customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
Responsible for clearing all branch deposit exceptions and completing all file maintenances.
Approves check cashing and holds on transactions defined by policy limits.
Leads Vault Teller and maintains a monthly rotation with assigned staff.
Manages and leads the Teller staff.
Opens all types of consumer and business deposit accounts to include checking accounts, money market accounts, savings accounts, IRAs, CDs and safe deposit boxes.
Meets deposit production goals.
Refers opportunities to ancillary lines of business.
Performs day to day operations at a level that helps to achieve Satisfactory scores on branch audits.
Performs transactions and balances branch vault.
Assists customers with financial transactions.
Cashes checks within proper authorization levels and pays out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receives checks and cash for deposit, verifies amounts, and checks accuracy of deposit slips.
Records transactions and issues computer-generated receipts.
Places holds on accounts.
Assists customers with questions, concerns, and explanations or demonstrations of bank products or services offered.
Recognizes and pursues opportunities to cross-sell products and services based upon the customer’s needs.
Performs other duties as assigned.
Assists Financial Center Managers in front line staffing.
Leads tellers in daily activities.
Trains and develops tellers.
Conducts regular audits of teller transactions to ensure compliance with banking regulations and internal policies.
Tracks sales referrals and leads monthly blitz.