Head, T&O Business Management

Interac Corp.•Toronto, ON

2d•Hybrid

About The Position

This senior leadership role, reporting to the Group Head, Technology & Operations (CTO), is accountable for the strategic, financial, operational, governance, risk, and compliance management and operations of the Technology & Operations (T&O) organization. This critical role supports the Office of the CTO and provides enterprise-level leadership to ensure T&O is managed transparently, efficiently, effectively, and in compliance with regulatory and internal control expectations. The Head will act as a trusted advisor to the CTO and T&O Senior Leadership Team (SLT), developing T&O strategy and Board-level deliverables while also overseeing and driving all aspects of the management of T&O as a business.

Requirements

15+ years of progressive experience in technology Chief-of-staff and/or business management, governance, risk, compliance, strategic planning, or operational leadership roles and/or management consulting experience at a strategy firm (e.g., MBB – McKinsey, BCG and Bain) or Big 4 consulting firm
Bachelor’s degree in business, finance, technology, or a related field (MBA or relevant certifications considered an asset)
Strong understanding of governance, risk management, and compliance within technology and regulated environments
Exceptional business, financial, and operational acumen
Proven ability to influence and partner with senior executives and enterprise stakeholders
Demonstrated experience operating in complex, matrixed organizations
Strong analytical, organizational, and executive communication and presentation development / Powerpoint skills
Ability to balance strategic thinking with hands-on execution
Experience leading teams and/or enterprise-wide initiatives
Self-starter with a strong sense of ownership, accountability, and resilience in fast-paced environments
Eligibility to work for Interac Corp. in Canada in a full-time capacity

Responsibilities

Spearheading the development of all T&O strategy and Board-level presentations and supporting analysis
Driving end-to-end coordination of strategic planning activities across T&O functional pillars
Leading the development and execution of the annual T&O business plan and budget, ensuring alignment with enterprise strategy, financial planning cycles, and regulatory expectations
Owning the business proposal and investment governance process for T&O-sponsored initiatives, partnering with Business Owners and Finance to ensure value realization and alignment to organizational priorities. This includes the tracking of benefits realization of all T&O investments
Establishing and leading T&O governance frameworks that align with enterprise governance, risk, and compliance standards
Owning and evolving T&O risk and compliance management practices, including identification, assessment, monitoring, mitigation, and reporting of operational, financial, technology, and regulatory risks
Partnering with Enterprise Risk, Compliance, Legal, and Internal Audit to ensure T&O meets regulatory, audit, and control obligations, including remediation of findings and continuous improvement
Embedding risk-informed decision-making into investment, prioritization, and operating processes
Developing and operationalizing the ‘CTO Dashboard’ to track all key metrics/elements of T&O’s business posture – People, Financials, Operations, Program/Project Delivery, etc.
Building strong partnerships across the enterprise to align on priorities, dependencies, risks, and outcomes
Provide clear, concise executive insights to support decision-making at the SLT and Board-adjacent levels
Leading, developing, and inspiring a high-performing team, fostering a culture of accountability and continuous improvement
Own the collection, analysis, and executive reporting of all T&O performance metrics for: Enterprise Monthly Operating Review (MOR), T&O Monthly Operating Review, T&O Quarterly Business Review (QBR), Quarterly Board meetings