Head of Workplace

Zoom

1d • Hybrid

About The Position

This role leads Workplace Operations for Zoom's global sites excluding China, ensuring they are safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

Requirements

• Work onsite at HQ in either San Jose or Seattle for four days each week.
• 10+ years in workplace operations or facilities management, ideally in a global environment
• Demonstrate experience overseeing multiple locations and managing varied vendor portfolios effectively.
• Demonstrate extensive understanding of safety, compliance, and environmental health and safety regulations.
• Demonstrate exceptional ability in managing projects and overseeing budgets effectively.
• Adapt to a dynamic, rapidly evolving environment with changing priorities effectively.
• Demonstrate effective communication and teamwork abilities when working with international teams.

Responsibilities

• Overseeing daily operations across global offices, ensuring proper maintenance, handling repairs, managing vendors, and coordinating janitorial services efficiently.
• Managing health, safety, and environmental programs, including conducting fire drills, performing compliance audits, evaluating ergonomics, and completing risk assessments.
• Leading global credentialing initiatives, managing access control systems, and coordinating security operations.
• Overseeing energy tracking, sustainability initiatives, and biophilia guidelines.
• Managing workplace services and amenities, including food programs, parking, mailroom operations, couriers, office supplies, and the new hire remote equipment program.
• Managing internal audiovisual operations and ensuring effective digital signage oversight.
• Managing workplace budgets, forecasts, and reporting responsibilities effectively.
• Managing asset inventory, coordinating global shipping, ensuring business continuity planning, and maintaining operational readiness.
• Collaborating across teams on organizational events, supporting leadership program operations, and driving strategic initiatives to enhance workplace effectiveness.

Benefits

• variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees