Head of US Security Operations

JCB North America•San Antonio, TX

3d•Onsite

About The Position

JCB is seeking an innovative and experienced Head of Security Operations for its new San Antonio site. This is a key position within the security field, responsible for overseeing the day-to-day operations of security services. This role requires a strong understanding of security operations, compliance, and risk management, as well as the ability to lead and manage a team of outsourced security professionals responsible for the physical security of the site and its employees and products. It is a critical position that plays a significant role in the overall security strategy of the location and organization. This role involves managing the security operations centre onsite (gatehouse), ensuring site wide compliance with security standards, and implementing security measures to protect assets and personnel.

Requirements

Bachelor’s degree in Criminal Justice, Risk Management, Business, or a related field
Active or prior U.S. Department of Defense (DoD) security clearance
10+ years of experience in corporate, manufacturing, or industrial security
Experience with access control systems and CCTV platforms
Strong knowledge of physical security operations, including guard services, access control, and surveillance systems
Proficient in Microsoft Office software
Comfortable in an in-person office environment
Must be customer service oriented, flexible, and have a high energy level
Must have excellent follow-through skills
Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
Must be open to domestic and international travel
Desire and proven ability to learn and grow

Nice To Haves

CPP (Certified Protection Professional) – ASIS International
PSP (Physical Security Professional) – ASIS International
PMP (Project Management Professional)
CBCP (Certified Business Continuity Professional) – DRI International
MBCP (Master Business Continuity Professional) – DRI International
Experience in Executive Protection programs or environments
Background in Supply Chain and/or Manufacturing security
Experience supporting or building security programs in a greenfield (startup/new site) environment
Execution-focused with a strong sense of ownership
Ability to balance tactical delivery with long-term thinking
Strong problem-solving and decision-making skills
Effective communication and stakeholder management
Adaptability in a growing, evolving environment
Technical competence is a plus

Responsibilities

Overseeing the operations of the site security operations centre and ensure they are functioning effectively.
Developing and implementing security measures to protect assets and personnel.
Working with the site Logistics Teams to minimise loss, account for relevant inventory / parts and report on steps to improve security across the operation.
Ensuring that security operations comply with relevant regulations and standards.
Providing training and development opportunities for security personnel.
Identifying and managing security risks and vulnerabilities.
Act as the primary security intelligence liaison for JCB Business Units, ensuring security insights are integrated into broader business continuity and supply chain resilience plans.
Evaluates the effectiveness of site security operations and provides recommendations for improvement.
Use KPIs to assess performance.
Oversight of the technical security measures onsite, to include CCTV, Access Readers and associated perimeter detection devices.