About The Position

The Head of Transaction Banking Programs, Governance and Control is the senior first-line Governance and Controls leader responsible for establishing and executing the risk and control strategy across Transaction Banking. The role provides an integrated view of material risk, oversees the design and effectiveness of the control environment, and provides effective challenge across business activities, products, operations, technology platforms, and transformation initiatives. Working closely with senior leaders and risk partners, the role influences strategic investment, implementation readiness, risk acceptance, remediation, and governance decisions to protect customers, strengthen operational resilience, support regulatory confidence, and enable sustainable business growth. The position leads a global Business Controls team and provides people-management leadership, including hiring, goal setting, performance and compensation decisions, capability development, succession planning, and resource deployment. It operates across Transaction Banking products, services, payment capabilities, client channels, platforms, data services, operational processes, and related clearing, settlement, and payment market infrastructure obligations. The role advises Transaction Banking executives, the Business Controls leadership team, governance committees, and regulatory or assurance stakeholders in a complex, global, matrixed environment.

Requirements

  • University degree in business, finance, risk management, economics, law, technology, or a related discipline, or equivalent professional experience.
  • 15+ years of progressive leadership experience in financial services, including significant executive-level accountability in governance, business controls, risk management, regulatory compliance, transformation, operational resilience, or complex program delivery.
  • Deep knowledge of Transaction Banking, including payments, liquidity, cash management, trade solutions, client channels, processing platforms, data services, clearing and settlement, and payment market infrastructure.
  • Advanced understanding of the Three Lines of Defense model and demonstrated experience leading first-line risk ownership, governance, control design and effectiveness, risk and control self-assessments, key risk indicators, risk appetite, issue management, remediation, attestations, operational loss events, and supporting evidence.
  • Demonstrated ability to establish a first-line governance and controls strategy, define operating models and decision rights, and hold senior stakeholders accountable while maintaining constructive partnerships with specialist functions and independent second-line oversight.
  • Proven experience sponsoring or leading enterprise-wide, multi-jurisdictional transformation, integration, control-remediation, or change programs within a complex and highly regulated environment.
  • Strong understanding of regulatory, operational, technology, cyber, data, conduct, privacy, financial crime, sanctions, and resilience risks relevant to Transaction Banking and wholesale financial services.
  • Proven ability to assess material risks, provide effective challenge, escalate significant concerns, and influence investment, prioritization, implementation-readiness, risk-acceptance, and go-live decisions.
  • Exceptional executive presence, judgment, communication, negotiation, and influencing skills, including the ability to translate complex business, payment, technology, and risk matters into clear choices and recommendations for senior executives and governance committees.
  • Experience developing executive-level management information, risk reporting, key performance and risk indicators, thematic analysis, and program-health assessments.
  • Strong people-leadership experience, including building and leading high-performing teams, setting measurable objectives, managing performance, coaching and developing talent, and supporting succession planning.
  • Demonstrated ability to operate effectively in a global, matrixed environment, manage competing priorities, lead through ambiguity, and deliver sustainable outcomes across multiple businesses, functions, legal entities, and jurisdictions.

Responsibilities

  • Establish and execute the first-line risk and control strategy across Transaction Banking.
  • Provide an integrated view of material risk and oversee the design and effectiveness of the control environment.
  • Provide effective challenge across business activities, products, operations, technology platforms, and transformation initiatives.
  • Oversee governance, risk assessment, control design and effectiveness, change risk, operational resilience, issue and incident management, remediation, attestations, regulatory readiness, and executive risk reporting.
  • Shape the controls strategy supporting the Transaction Banking Value Creation Plan, global transformation agenda, and material change portfolio.
  • Provide executive-level challenge and recommendations regarding investment, sequencing, implementation readiness, risk acceptance, remediation, and go-live decisions.
  • Escalate material concerns and require accountable owners to provide timely action and supporting evidence.
  • Lead the global Business Controls team, including workforce planning, performance management, capability development, succession planning, and deployment of resources against priority risks and transformation initiatives.
  • Hire and develop staff, set goals, manage employee performance and compensation decisions, promote teamwork, and handle disciplinary actions as required.
  • Advise Transaction Banking executives, the Business Controls leadership team, senior governance committees, and regulatory or assurance stakeholders.
  • Work across Product, Operations, Technology, Change Delivery, Compliance, Legal, Audit, Operational Risk, and other first- and second-line functions.

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
  • Banking benefits and discounts
  • Career development
  • Reward and recognition
  • Training programs
  • Online learning platform and mentoring programs
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