Head of the Department
NetCost Market•Wilkes-Barre Township, PA
•Onsite
About The Position
The Head of the Department is responsible for overseeing all daily operations within their assigned department. This includes ensuring shelves and displays are well-stocked, clean, and properly merchandised, while also supporting team development and delivering exceptional customer service. This position plays a key leadership role in maintaining quality standards, safety, and team efficiency in alignment with NetCost Market’s values and procedures.
Requirements
- Must be 18 years of age or older
- Ability to lift up to 50 lbs and work on your feet for extended periods
- Detail-oriented with a strong sense of organization and accountability
- Team player with a passion for serving the community
Nice To Haves
- High school diploma or equivalent
- Prior experience in retail or grocery preferred, especially in a supervisory role
- Strong leadership and communication skills
Responsibilities
- Maintain full stock levels, proper product rotation, and organized displays throughout the department
- Ensure cleanliness and organization of department work areas, storage, and sales floor at all times
- Train and develop new and current staff in all department procedures, customer service, and safety standards
- Monitor product quality and expiration dates; remove or report any damaged or expired items
- Receive and inspect incoming deliveries for accuracy, quality, and safety compliance
- Maintain correct product labeling, pricing, and signage throughout the department
- Provide friendly and helpful customer service; assist customers in locating products and answering questions
- Oversee merchandising, including promotional and seasonal displays
- Maintain proper use and condition of department equipment; report malfunctions as needed
- Follow all food safety, sanitation, and store policy guidelines
- Communicate effectively with store leadership regarding product needs, employee issues, and customer concerns
- Ensure a safe working and shopping environment for employees and customers
- Respond quickly and professionally to customer inquiries and concerns
- Walk department regularly to monitor operations, cleanliness, and appearance
- Support a positive work culture and team morale
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
