Head of Technology Product

LabConnect•Johnson City, TN

1d•Onsite

About The Position

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Requirements

12–15+ years of experience in product, technology, or portfolio leadership
Significant experience leading enterprise-wide product strategy
Strong executive presence and stakeholder influence
Experience with operating model design, governance, and prioritization
Ability to balance strategy and execution
Experience in complex, regulated, or operationally intensive industries can be especially important
Demonstrated success scaling operations in fast-paced, high-growth and/or private equity-backed environments.
Demonstrated success leading product in environments where technology, operations, and business process are tightly interconnected.
Experience establishing or evolving product operating models that improve prioritization, governance, decision quality, and cross-functional alignment.
Strong executive presence and the ability to build credibility with senior leaders as well as frontline operators and functional partners.
Excellent communication skills, including the ability to translate complexity into clear, concise messages tailored to technical, operational, and executive audiences.
Sound judgment and high initiative in ambiguous environments, with the capacity to create structure, momentum, and alignment quickly.
A modern view of product management, including an understanding of how AI-assisted development is changing planning, execution, testing, release management, and feedback loops.
A track record of influencing outcomes through collaboration, credibility, and thoughtful organizational leadership rather than process alone.
The ability to balance strategic leadership with selective hands-on engagement in high-priority initiatives.

Responsibilities

Define product goals in terms of operational, customer, financial, and strategic impact, with clear measures of success.
Establish a modern approach to product management suited to AI-enabled development, continuous learning, and rapid iteration.
Oversee how resources are allocated across platforms, products, and strategic initiatives to maximize return and business impact.
Set measurable success metrics tied to operational efficiency, customer value, revenue growth, risk reduction, or strategic advantage.
Operate as both an enterprise leader and a hands-on problem solver, directly shaping select high-priority initiatives while building broader organizational capability.
Develop trusted relationships with executives, business operators, and cross-functional leaders; translate ongoing dialogue into aligned priorities and decision clarity.
Ensure initiatives across workflow tooling, logistics, reporting, and commercial or financial systems fit within an integrated roadmap and governance framework.
Help product owners and cross-functional teams collaborate effectively across shared workflows, data, dependencies, and business goals.
Convert ambiguous operational needs into clear problem statements, sequencing decisions, and outcome measures that teams can execute against.
Provide concise visibility into priorities, progress, risks, and tradeoffs through simple, durable communication mechanisms.
Raise the standard for product thinking, experimentation, organizational influence, and cross-functional collaboration across LabConnect.
Provide clear updates to senior leadership on priorities, risks, dependencies, progress, and outcomes.
Help modernize product practices, especially in environments where AI-enabled development, automation, and faster release cycles are changing expectations.
Build, coach, and retain high-performing leaders; set clear expectations and accountability; develop succession plans and a strong bench for critical roles.