Head of Technology Enabled Services

Higher Frog Ltd•Boston, MA

2d•Hybrid

About The Position

This is a global ownership mandate — an opportunity to build, scale, and lead a high-impact Technology Enabled Services (TES) organisation at the intersection of enterprise technology, mission-critical delivery, and regulated industries. You will operate as a true business leader: owning delivery, shaping product direction, driving revenue and margin, and building a world-class organisation — with equity participation aligned to long-term value creation. As Head of Technology Enabled Services, you will own the end-to-end global delivery engine — integrating proprietary technology platforms with high-value services across Aerospace & Defense, Utilities, Energy, Satellite, and Government sectors. This is a rare chance to build something enduring — not just run what already exists.

Requirements

12+ years leading technology services, managed services, or professional services organisations
Proven success running large-scale delivery in regulated industries
Strong track record of P&L ownership and commercial accountability
Experience managing complex, multi-year, enterprise engagements
Expertise leading globally distributed teams
Deep experience within SAP ecosystems (implementation, integration, or transformation programs)
Strong understanding of enterprise platforms and technology-enabled service models
Ability to connect technology capability to measurable business outcomes
Working knowledge of frameworks such as ITAR, EAR, NERC CIP, FAR/DFARS, or equivalents
Experience operating in secure, compliance-heavy, or government-aligned environments
Confidence navigating international delivery and data sovereignty requirements
Executive presence with the ability to influence C-suite, boards, and government stakeholders
Strategic thinker with the ability to translate vision into execution
Comfortable operating in ambiguity, scale, and high-pressure environments
Ability to obtain and maintain relevant security clearance
Willingness to travel up to 30% (domestic & international)
Eligibility to work within export-controlled environments

Nice To Haves

Experience scaling proprietary or SaaS platforms in enterprise environments
Background in critical infrastructure or national security sectors
Certifications such as PMP, ITIL, or similar
Active or eligible security clearance
International delivery experience across allied or global government ecosystems

Responsibilities

Lead globally distributed teams
Own P&L performance
Shape how technology is deployed at scale
Influence product and platform strategy
Operate directly with C-suite and government stakeholders
Full accountability for global service delivery across all client engagements
Build and scale repeatable, high-performance delivery frameworks
Set the gold standard for quality, SLAs, and client outcomes
Lead multidisciplinary teams spanning program leadership, architecture, engineering, and client success
Own the deployment and operational success of technology platforms within client environments
Act as the bridge between real-world delivery and product innovation
Drive enterprise adoption and expansion, with a strong emphasis on SAP-centric environments and integrations
Ensure seamless interoperability across client systems, compliance frameworks, and operational workflows
Serve as the executive relationship owner for critical, high-value accounts
Operate confidently within highly regulated and controlled environments (A&D, Energy, Government)
Navigate complex compliance landscapes including export controls, data sovereignty, and security frameworks
Lead engagements involving sensitive, classified, and mission-critical programs
Own revenue, margin, and long-term account growth
Partner with Sales to win, structure, and scale new business
Identify and unlock organic expansion opportunities
Develop commercial models and pricing strategies that balance growth with delivery excellence
Recruit, develop, and inspire a high-calibre global delivery team
Create a culture of accountability, innovation, and continuous improvement
Establish career pathways, capability frameworks, and domain expertise — especially across SAP and regulated sectors
Act as a multiplier of talent and leadership capability
Implement robust governance frameworks and executive reporting
Proactively manage delivery risk across complex portfolios
Ensure audit readiness, certifications, and security compliance
Represent the organisation in executive reviews, audits, and government oversight environments