Head of Technical

Ozone Coffee•London, CA

7d•Hybrid

About The Position

At Ozone, our purpose is to lead enduring change in the way coffee is valued, grown, produced, and enjoyed, sustainably for the future. We supply coffee to businesses across the world. Responsibly sourced and roasted to order. We offer a full suite of support – dedicated customer service, coffee training, espresso machine installation and maintenance, equipment leasing, and hospitality know how. We love nothing more than partnering with people who are committed to delivering exceptional coffee to their customers. Hospitality is our DNA. We are the Ultimate Coffee Hosts. THE OPPORTUNITY We’re looking for a Head of Technical to lead our coffee equipment function across wholesale, ensuring we deliver a consistently high standard of service to our partners as we grow. This role is focused on leading the team and bringing structure to how we manage installs, servicing, maintenance and reactive repairs. You’ll oversee scheduling, prioritisation and performance, ensuring work is delivered efficiently and to a high standard. A key part of the role is building a strong, accountable team, improving ways of working, and creating processes that can scale as the wholesale side of the business continues to grow. You’ll work closely with wholesale and operations to balance service quality with commercial performance, supporting our ambition to grow our wholesale customers. We’re looking for someone highly organised, people-focused, and experienced in managing field-based technical or service teams. WHAT’S IN IT FOR YOU? - Free Coffee (obviously) - Half Price restaurant and Café discount - Competitive Wage - Free Gym Membership - Cycle to Work Scheme - 6 weeks fully paid parental leave, for both Ozone employed parents - Flexible Working Opportunities WHAT EVERY OZONE EMPLOYEE CAN EXPECT // BE PART OF AN EVOLVING COFFEE JOURNEY Every person at Ozone plays a defining role in enhancing the coffee world for everyone. // MEET LIKE MINDED PEOPLE Our people are the beating heart of our culture. Driven yet humble – nobody is too big to do the small stuff. // BELONG AND THRIVE We pride ourselves in creating a growth environment, without the politics and layers of hierarchy. // WORK FOR A BRAND THAT DOES GOOD We want to make our employees proud. Through the relationships we build and the progressive actions we take – Our B-Corp status is just the start. Ozone offers a competitive wage, casual work environment, a diverse and inclusive culture, with a supportive atmosphere for professional development. If you want to experience true hospitality as a person within it. JOIN THE ULTIMATE COFFEE HOSTS

Requirements

5+ years in technical service or equipment repair (coffee/hospitality preferred)
Must have a valid UK Drivers License
PSSR and Electrical certified
Experience managing or mentoring a small technical team
Organised and able to plan schedules and workloads
Strong problem-solving and troubleshooting skills
Comfortable managing reactive repairs and planned maintenance
Clear communicator with internal teams and customers
Takes ownership and drives standards and accountability
Commercially aware; understands impact on service and revenue

Responsibilities

Lead coffee equipment function across wholesale
Ensure consistently high standard of service to our partners
Lead the team and bring structure to how we manage installs, servicing, maintenance and reactive repairs
Oversee scheduling, prioritisation and performance
Build a strong, accountable team
Improve ways of working
Create processes that can scale as the wholesale side of the business continues to grow
Work closely with wholesale and operations to balance service quality with commercial performance
Support our ambition to grow our wholesale customers