Head of Technical Operations (Manufacturing, Supply Chain, Field)

Tutor Intelligence • Watertown, MA

13d

About The Position

Tutor Intelligence is hiring a Head of Technical Operations to own manufacturing, supply chain, quality, field service, and robot operations. The company currently builds hundreds of robots a year and needs to scale production significantly. This role will lead the teams, suppliers, and facilities involved in that growth and work closely with engineering. The position reports to the CTO.

Requirements

• Experience running manufacturing or operations at a company that builds complex hardware in volume.
• Experience building an operations function and hiring its leaders and staff.
• Experience being responsible for a fleet of products in the field, including service and support.
• Ability to set targets and hire well.
• Comfort working on a factory floor.

Nice To Haves

• Experience in robotics or with other products that combine hardware and software.
• Experience with contract manufacturers.
• Experience with quality systems.

Responsibilities

• Own manufacturing, supply chain, quality, field service, and robot operations.
• Lead the teams, suppliers, and facilities needed to scale robot production.
• Build the operations function and hire the people who run it.
• Set targets and hire well.
• Oversee products deployed in the field, including service and support.
• Work closely with engineering.

Benefits

• Fully employer-covered health insurance.
• Managed 401(k).
• Unlimited PTO and federal holidays off for full-time salaried employees.
• For hourly employees: 16 or more days of accrued paid time off and 1.5x pay on federal holidays.
• Regular in-office meals and team social events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed