Head of Talent Acquisition Enablement

CVS Health • Hartford, CT

4d • Hybrid

About The Position

The head of Talent Acquisition (TA) Enablement serves as the strategic architect and operator of enterprise-wide Talent Acquisition delivery. This role is accountable for enabling a best-in-class hiring experience by designing, governing, and continuously optimizing the end-to-end TA ecosystem—spanning process architecture, AI enablement, operational governance and capability delivery. As a critical enabler of Talent Acquisition’s strategic impact, this leader ensures that the function is powered by scalable, AI-driven solutions, streamlined operations, and disciplined execution. The role partners closely across HR, Digital/Technology (DDAT), and business stakeholders to translate TA strategy into measurable outcomes—enhancing speed, quality, and colleague experience while reducing cost and complexity.

Requirements

• 15+ years of leadership experience in Talent Acquisition, HR Operations, or enterprise enablement roles
• Proven ability to lead large-scale HR/TA transformation in complex, matrixed environments
• Deep expertise in process design, operational excellence, and governance at scale
• Experience managing vendor ecosystems, outsourcing strategies, and enterprise technology platforms
• Strong capability in driving AI/automation adoption within HR or TA environments
• Bachelors Degree

Nice To Haves

• Lean Six Sigma certification or equivalent continuous improvement expertise preferred

Responsibilities

• Serve as the enterprise leader for TA enablement strategy, defining how Talent Acquisition delivers value through integrated, end-to-end processes versus siloed execution
• Translate TA strategy and transformation priorities into scalable operating models, AI-enabled workflows, and delivery roadmaps
• Lead the design of future-state TA processes, embedding AI, automation, and agentic workflows to drive efficiency, effectiveness, and experience
• Act as the primary advisor on TA operating model decisions, including build vs. buy Automation and outsourcing strategies
• Establish standardized, enterprise-wide TA processes while balancing necessary business or market-specific variation
• Own and optimize the TA technology and process ecosystem (e.g., Workday, Phenom), ensuring alignment across policy, process, and platforms
• Build and lead the Talent Acquisition continuous improvement (CI) strategy, prioritizing initiatives based on business value, risk, and experience impact
• Drive Lean, Six Sigma, and design-thinking methodologies to reduce cycle time, eliminate inefficiencies, and improve hiring outcomes
• Embed a culture of operational discipline and continuous improvement across TA, HR, and Solutions Delivery teams
• Develop internal capability within TA and HR leaders to apply structured problem-solving and process optimization approaches
• Lead end-to-end execution of TA transformation initiatives, ensuring seamless transition of work, capabilities, and technologies
• Establish and govern transition playbooks covering process documentation, knowledge transfer, training, and go-live readiness
• Ensure new capabilities are integrated without disrupting service quality, SLAs, or stakeholder experience
• Provide transparent reporting to HR leadership on transformation progress, risks, and stabilization outcomes
• Own the enterprise intake model for all Talent Acquisition work, including strategic initiatives, business requests, policy changes, and regulatory requirements
• Implement governance frameworks to prioritize, sequence, and resource work aligned to enterprise strategy and operational capacity
• Partner with HR Strategy, Corporate Strategy, and business transformation teams to ensure alignment between demand and delivery
• Drive data-informed decision-making that balances urgency, capacity, and experience impact
• Oversee TA vendor strategy and outsourcing governance, ensuring optimal service delivery, cost efficiency, and performance outcomes
• Lead evaluation and integration of external partners and solutions to enhance TA capability and scalability
• Ensure Talent Marketing capabilities are effectively enabled and integrated within the broader TA delivery model
• Own the TA knowledge management strategy, ensuring accurate, accessible, and high-quality content for recruiters, hiring managers, and HR partners
• Establish governance for content lifecycle, taxonomy, and quality standards
• Enable AI-powered knowledge ecosystems (e.g., chatbots, digital assistants) through structured, high-quality data
• Track and improve knowledge effectiveness via adoption, accuracy, and experience metrics

Benefits

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Executive