Head of Supply Planning Operations

Dyson•Chicago, IL

2d•$160,000 - $200,000

About The Position

As Head of Supply Chain Operations, you will lead the execution function within the Global Supply Chain Hub. You will be responsible for managing a team of supply chain planning professionals who oversee outsourced service partners and market-facing operations. Your focus will be on delivering service excellence while driving stability, agility, and accountability across a complex fulfilment network. You will ensure stable execution, optimal stock allocation, and on-time order fulfilment across channels and categories, while maintaining high customer satisfaction and minimizing disruptions. The role requires strong leadership, stakeholder engagement, and a continuous improvement mindset to adapt and scale with the needs of the business.

Requirements

Minimum 10 years of experience in supply chain execution with leadership responsibility in a global or multi-market setting
Proven track record of managing outsourced partners and complex fulfilment networks
Strong leadership presence with the ability to influence and collaborate across functions and seniority levels
Deep understanding of fulfilment, planning and logistics systems and workflows
Analytical mindset with the ability to interpret data and drive decisions under pressure
Comfortable navigating ambiguity and driving change in a dynamic operating environment

Responsibilities

Strategic and Operational Leadership
Provide overall leadership and direction to the Hub supply chain operations team
Ensure consistent and reliable execution of fulfilment flows across all markets and outsourced partners
Act as the senior escalation point for operational risks, exceptions and service failures
Set clear standards of accountability, performance and behavior for internal teams and third-party providers
Actively participate in governance forums to align execution with planning, commercial and finance functions
Represent execution in senior stakeholder meetings and decision-making processes
Oversight of Market Execution
Oversee performance across both top markets with local execution and smaller markets served centrally
Maintain a clear view of operational health and proactively manage risk across all touchpoints
Guide the team in resolving escalations, coordinating exceptions and engaging local market teams
Ensure visibility on fulfilment readiness for launches, campaigns and peak periods
Support development of execution playbooks that guide how markets and hubs interact
Third-party and Partner Accountability
Manage relationships with outsourced fulfilment partners (DBS, RMS and 3PL) and lead structured performance reviews
Ensure contractual obligations, service level agreements and cost targets are met
Identify and address performance gaps through continuous improvement and corrective action
Champion consistent collaboration between internal teams and partners to support efficient, scalable operations
Stakeholder Engagement and Risk Management
Ensure timely and structured communication with key stakeholders in the event of receipt delays, transport issues or quality concerns
Provide high-level oversight on the resolution of complex operational problems and recovery plans
Lead alignment on risk scenarios and mitigation measures with key functions including Planning and Commercial
Continuous Improvement and Transformation
Drive a continuous improvement agenda across the hub to reduce cost to serve, improve service and simplify execution
Lead initiatives to explore and implement new fulfilment models including direct delivery, VMI, consignment or pooled inventory
Support process automation, data flow optimisation and capability development within the team
Promote a performance culture with strong operational discipline, ownership and responsiveness
Team Leadership and Development
Build and lead a high-performing team with clear responsibilities and shared goals
Coach and develop team members to grow functional capabilities and cross-market knowledge
Ensure succession planning, role clarity and career development are actively managed within the team
Foster a culture of collaboration, transparency and shared accountability across locations

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability