Head of ShipERP Cloud

ERP Integrated Solutions, LLC• US,

10d

About The Position

ShipERP Cloud is being established as its own division. The Head of ShipERP Cloud will own its technical direction and delivery, establish a disciplined operating rhythm, and make execution predictable for customers and the business. This is a leadership role for someone who has run live SaaS products; it is not a hands-on coding role. The role requires sufficient technical depth to lead architecture decisions and earn the respect of senior engineers. The role is accountable for ShipERP Cloud's delivery, technical direction, and operating discipline. The expected allocation is roughly 65% division leadership and execution, 25% cross-functional work, and 10% customer and partner engagement. The leader will oversee a team of approximately 40 people, most based in the Philippines, through team leads and managers; build a reliable Philippines leadership layer; develop talent and accountability; and co-own the roadmap with the Senior Product Manager. The position also partners with Professional Services, Sales, and executive leadership, and engages directly with customers and Oracle ecosystem partners.

Requirements

10+ years in software engineering.
5+ years leading engineering organizations of 25+ people through managers or team leads.
Proven ownership of a live, multi-tenant SaaS product with paying customers, SLAs, and production support.
Strong cloud operations background covering reliability, scalability, incident management, and CI/CD.
Technical depth in PHP, Python, Docker, Docker Compose, Aurora DB (MySQL), MongoDB, and Kubernetes, sufficient to lead architecture decisions and challenge engineering approaches.
Proven experience operating production SaaS on AWS, including EKS-based Kubernetes deployments.
Direct leadership of offshore engineering teams, ideally in the Philippines, as employees rather than through a vendor.
Track record of installing process and accountability in teams, with measurable improvements in delivery predictability.
Clear, credible communication with executives, customers, and cross-functional peers.

Nice To Haves

Experience in shipping, multi-carrier parcel, TMS, or logistics software.
Oracle ERP or Oracle Cloud ecosystem experience.
Experience in a mid-sized software company where leaders work close to the details.

Responsibilities

Install and run an operating cadence covering sprint planning, release management, status reporting, and escalation paths.
Make delivery predictable by setting realistic commitments, tracking progress against them, and reporting transparently.
Enforce operational hygiene, including on-time time entry, accurate project tracking, and adherence to process.
Lead the separation of ShipERP Cloud from New Product Development.
Own ShipERP Cloud architecture and technical decisions within company security and compliance standards.
Oversee platform reliability, scalability, and cloud operations, including uptime and SLA performance.
Maintain quality through code review, testing, CI/CD, and incident management practices.
Lead an approximately 40-person team through team leads and managers.
Build a strong Philippines leadership layer to run day-to-day execution reliably.
Set clear expectations, hold people accountable, and develop talent.
Co-own the ShipERP Cloud roadmap with the Senior Product Manager and translate priorities into executable plans.
Partner with Professional Services, Sales, and executive leadership on delivery, deals, and customer commitments.
Engage directly with customers on escalations and technical and roadmap briefings, and engage with partners in the Oracle ecosystem.