Head of Service NPE NAM

GEA Group•Hudson, NH

9d•Onsite

About The Position

GEA Group, located in Oakdale, MN, is searching for a Head of Service to join our team! The Head of Service will provide leadership and management to the Service Business that includes spare parts, field service, atomizer workshop, training and service projects. Accountable for delivering targets – including but not limited to – Order Intake, Sales, Gross Margin, EBITDA, for Service. Identifies organizational gaps and market opportunities and implements initiatives to mitigate and achieve. Prepares and delivers budgets and mid-term plans for Service Business including sales, business development and people. Sets targets and accountabilities for management personnel and evaluates performance regularly. Co-ordinates NPE Service Business with VP Country manager NPE NAM. Assures a work environment that recruits, retains and support quality staff. Assures a customer service focus attitude driving timely and efficient support to customer requests. Deals with escalation issues internally and externally and creating timelines for resolution. Communicates openly and often externally and internally following the NPE NAM communication plan. Supports other strategic and corporate initiatives as required. Ensures approval processes follow GEA guidelines – CRM, E-approval, PADB (and others where applicable). Ensures compliance processes follow GEA guidelines – project management, procurement, QSHE and business compliance. Engages and champions the values, aspirations and objectives of GEA and NPE NAM.

Requirements

Strong communicator at all levels
Listens carefully, contributes own opinions in a constructive matter
Prioritizes customer needs, establishes effective relationships with customers as well as internal stakeholders
Strong leadership skills
Strategic thinking
A bachelor’s degree in engineering, Food Science, Business or related field is preferred
5-10 years of experience managing Service business functions
Demonstrated and proven results in prior positions, specifically managing a P&L and growing a service sales and service project business
Fluent in English (verbal and written)
A demonstrated commitment to high professional ethical standards and a diverse workplace
Integrity, credibility, and a strong commitment to the company’s mission.
Takes an active interest in learning and contributing to the team
Demonstrated leadership and vision in managing staff, groups and major projects or initiatives.
Profound commercial understanding
Open-minded to new models, ideas and innovation (change champion)
Strong organizational skills
Strong problem-solving skills
Comfortable working with multiple companies, locations and cultures
Experience in budgetary development and oversight experience
Applicants must be authorized to work in the U.S. without current or future sponsorship.

Nice To Haves

Other duties as assigned

Responsibilities

Accountable for delivering targets – including but not limited to – Order Intake, Sales, Gross Margin, EBITDA, for Service
Identifies organizational gaps and market opportunities and implements initiatives to mitigate and achieve
Prepares and delivers budgets and mid-term plans for Service Business including sales, business development and people
Sets targets and accountabilities for management personnel and evaluates performance regularly
Co-ordinates NPE Service Business with VP Country manager NPE NAM
Assures a work environment that recruits, retains and support quality staff
Assures a customer service focus attitude driving timely and efficient support to customer requests
Deals with escalation issues internally and externally and creating timelines for resolution
Communicates openly and often externally and internally following the NPE NAM communication plan
Supports other strategic and corporate initiatives as required
Ensures approval processes follow GEA guidelines – CRM, E-approval, PADB (and others where applicable)
Ensures compliance processes follow GEA guidelines – project management, procurement, QSHE and business compliance
Engages and champions the values, aspirations and objectives of GEA and NPE NAM