Head of Sales & Hospitality

The Little Gym•San Jose, CA

19h•Onsite

About The Position

The Head of Sales & Hospitality is the heartbeat of our member experience. You are the first voice families hear, the warm face that greets them at the door, and the trusted guide that takes them from curious visitor to confident, enrolled member. You lead every stage of our inquiry-to-enrollment journey while setting the gold standard for hospitality for our entire gym community. This role blends the discipline of a sales professional with the warmth of a master host — equal parts performance-driven and people-centered. If you believe that enrollment begins with a genuine human connection, and that every family who walks through our doors deserves a five-star welcome, this role was made for you.

Requirements

1+ years in sales, member services, or hospitality with a track record of hitting enrollment or revenue targets.
Exceptional interpersonal and communication skills with natural warmth around children and families.
Comfortable with CRM tools, data entry, and reporting (Salesforce a plus); strong follow-through and self-motivation.
Available to work weekends, evenings, and peak class times.

Nice To Haves

Experience in youth fitness, childcare, or franchise/multi-unit hospitality preferred.

Responsibilities

Own the full inquiry-to-enrollment pipeline — phone, email, social, walk-in, and referral leads.
Conduct compelling facility tours tailored to each family’s needs, goals, and child’s age and stage.
Schedule, confirm, and follow up on introductory classes to maximize conversion.
Close enrollments with confidence, enthusiasm, and zero pressure — leading with value.
Manage and track all leads in Salesforce; maintain consistent follow-up cadences.
Hit and exceed monthly enrollment and revenue targets.
Personally welcome every family entering the gym — know members by name.
Ensure the front desk, lobby, and common areas reflect a warm, clean, and inviting environment.
Handle member questions, concerns, and feedback with empathy and swift resolution.
Create celebratory moments — birthdays, milestones, first classes — that make families feel seen.
Coordinate with our coaches to ensure a seamless experience before, during, and after classes.
Proactively identify at-risk members with our coaches and re-engage them before they cancel.
Manage re-enrollment campaigns for seasonal freezes and age group transitions.
Train and coach front desk and part-time staff on hospitality standards and enrollment techniques.
Report weekly on enrollment pipeline, conversion rates, and member satisfaction.
Collaborate with the Area Director/Gym Director and District Manager to set monthly targets and refine outreach strategy.
Maintain accurate membership records and billing in Command Center.