Head of Sales & Customer Success

Handoff•Austin, TX

3d•Hybrid

About The Position

Handoff is a new mobile & web app for the $500 billion market of remodeling contractors in the US. We use generative AI technology to provide Remodelers a fast, accurate, and intuitive way to create construction cost estimates in minutes. There are 600,000+ contractors in the US who could be the Users of Handoff and we're looking for teammates as passionate as we are to help us win this market. Handoff is a venture-backed technology company with origins in Silicon Valley. Handoff has established itself as the market leader for construction pricing data and integrations with the top construction materials suppliers. Our in-person team operates from three global offices (Austin, Texas; São Paulo, Brazil; Buenos Aires, Argentina) and comes from top technology companies such as Apple, Tesla, and WeWork.

Requirements

7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.
Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.
Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention.
Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations.
Experience managing cross-regional teams with excellent interpersonal and communication skills.
Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement.
Exceptional strategic thinking, adaptability, and resilience in dynamic environments.
Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.

Responsibilities

Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.
Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback.
Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.
Establish and lead a customer success team in Austin dedicated to executing a “land and expand” strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+.
Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies.
Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence.
Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives.