Head of Safety

General Intuition & Medal • New York City, NY

2d

About The Position

General Intuition is the frontier lab for acting in space and time. We build large action models and world models that can perceive, predict, and act across virtual and physical environments. General Intuition builds on the strength of Medal, the world's largest and fastest-growing platform for gaming clips, where millions of gamers capture, share, and discover new games every year. We've raised over $670M from Khosla, GC, Valor, and Point72 since October 2025, and recently closed our latest round at a $6.2B valuation.

As Head of Safety, you own compliance end-to-end across content safety, user data, and platform transparency - from the moderation queue and the classifiers behind it to regulatory calls, product roadmap, and the systems that make the function smaller every quarter. This is not a pure moderation role and not a policy-memo role. We are a lean company and intend to stay one: every hour of manual review, every vendor contract, and every classifier you tune is a cost, and you're expected to know what each one buys us. We need someone technical enough to build and test the systems that get us there, not just specify them - someone who instinctively reaches for the numbers before reaching for headcount.

Requirements

• Shipped changes to a detection or review system and can say how you measured them.
• Comfortable in SQL and write enough Python to pull your own data, build an eval harness, and script a workflow - you don't file a ticket to find out how many items hit a queue last week.
• Know what classifiers and LLM-based review can and can't do, how to evaluate a vendor's claims, and where the failure modes are, without needing to train models yourself.
• Direct - you look for the flaws in a plan, ask the skeptical question, and say the uncomfortable thing early rather than late, both as a manager and when reporting up, so hard decisions get made with good information.

Nice To Haves

• Experience leading trust & safety, content policy, or product compliance at a consumer platform, ideally one with user-generated content at scale, plus a track record of automating manual review away through classifiers, tooling, vendor systems, or policy design that kills edge cases.

Responsibilities

• Own the safety function and shrink its manual footprint - improving the accuracy, automation, and cost-efficiency of content moderation until the same or better outcomes take materially less human review each quarter.
• Define the metrics behind it (queue volume, review time, appeal and reversal rates, cost per action, escalation latency) and build the dashboards that surface them without you in the loop.
• Build and evaluate detection systems hands-on - test sets, precision and recall, thresholds tuned against the real cost of false positives versus false negatives - and run the evals that tell you whether a change helped or just felt better.
• Run cost-benefit on every action - before we invest in a policy, a tool, a vendor, or a review process, you can say what risk it reduces, what it costs to run, and what the cheaper alternative is.
• Reason in expected value: likelihood of harm, severity, cost to mitigate, cost to ignore.
• Stay ahead of regulation and keep the compliance picture live - GDPR, the EU Digital Services Act, UK online safety and investigatory powers legislation, cyberbullying and minor-protection rules, and emerging regimes - translated into plain-language guidance the whole company can act on, and into an honest, current map of where the product meets its obligations, where the gaps are, what they cost to close, and what happens if we don't.
• Lead product work - driving the roadmap toward holistic compliance with a heavy bias to automation, so safety doesn't become a permanent cost center.
• Scope it with engineering as a peer.
• Build the team and set the position - developing existing teammates to own more of day-to-day operations, hiring where the math justifies it, defining Medal's internal principles and external voice on user safety in step with our brand and culture, and bringing research on real risk exposure so leadership sizes safety spend deliberately rather than reactively.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed