Head of Revenue Operations

Viktor•New York, NY

7d•Hybrid

About The Position

Viktor is the AI teammate. It lives in Slack and Microsoft Teams, connects to thousands of tools, and does real work for real companies: finance, marketing, ops, engineering. We're building the product that replaces half the SaaS stack. The team is small. The scope is not. You're the first RevOps hire, and the hire the whole go-to-market plan stands on. You build the scoreboard: attribution, retention metrics, forecasting, comp design, pipeline hygiene. Not a dashboard curator. The person who personally builds the revenue data machine, then runs it. Viktor grew fast on self-serve revenue, and the measurement hasn't caught up. Today, revenue truth lives in hand-built Stripe pulls and spreadsheets. We're hiring founding AEs and a Success team; without instrumentation, we can't prove what sales sources, what it defends, or how to pay for it. That's the gap you close. You'll work directly with the CRO. Dublin near-term, New York later. One-person function for the first 6 to 12 months, by design.

Requirements

5 to 10 years in revenue or growth operations, including being the first or founding RevOps hire at a PLG company scaling from ~$10M to $50M+ ARR. You built the machine, you didn't inherit it.
Hands-on hard skills, non-negotiable: SQL, Stripe/billing data modelling, spreadsheet mastery.
You've designed sales comp for a conversion/expansion motion and built a forecast a CEO trusted.
AI-native: you already use AI agents to build queries, pipelines and reporting faster, or you've done RevOps at an AI company. You should be a Viktor power user within weeks. That's part of the job.

Nice To Haves

dbt/Hex/BI experience strongly preferred.
Usage-based pricing experience (credits, top-ups, consumption) is a major plus. Our pricing is prepaid usage in a subscription coat.
You've built revenue reporting on Stripe from scratch.
You've worked in a founder-led sales environment where the "ops" function was you.
You've modelled usage-based or credit-based pricing before.

Responsibilities

Build the revenue data pipeline: MRR movements, cohort NRR/GRR, live and trustworthy, replacing manual pulls.
Own attribution: prove sales-sourced and sales-defended revenue so the AE motion stands on evidence.
Design comp for a conversion/expansion motion and build a forecast the CEO trusts.
Own pipeline hygiene and the product-qualified-account signal model that feeds sellers their next conversation.
Pick pragmatic tooling. We run Attio, Stripe and Hex, not Salesforce. Keep it that way as long as it serves us.