CHANEL Head of Retail Education – Fragrance & Beauty

CHANEL • Toronto, ON

37d • Onsite

About The Position

The Head of Retail Education manages the Fragrance & Beauty retail education department and is responsible for her/his team of 4, for training and coaching our staff & retail partners, including product and client development to support the achievement of company objectives. You will bring energy, expertise, and a coaching mindset to inspire and empower teams across the retail network.

Requirements

• Energy, expertise, and a coaching mindset to inspire and empower teams across the retail network.
• Ability to lead, coach, develop, and motivate a team of four Retail Education professionals, fostering a collaborative, high-performing, and engaging team culture.
• Ability to design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities.
• Ability to partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events.
• Ability to act as the key link between the field and corporate teams, ensuring communication is clear, relevant, timely, and actionable.
• Ability to assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities.
• Ability to evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback.
• Ability to partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives.
• Ability to support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences.
• Ability to champion the CHANEL Fragrance & Beauty brand culture and elevate the ultimate luxury client experience across all points of sale.
• Ability to travel regularly across Canada to support education activity, field coaching, launches, and business priorities.

Nice To Haves

• Bringing a strong brand culture to life through exceptional learning experiences and the CHANEL ultimate luxury client experience.
• Inspiring people, sharing knowledge, and helping others grow in confidence and capability.
• Collaborating with diverse teams to translate business priorities into meaningful field action.
• Working in a fast-paced environment where creativity, agility, and excellence are valued.
• Leading with dynamism, motivation, empathy, and passion.

Responsibilities

• Lead, coach, develop, and motivate a team of four Retail Education professionals, fostering a collaborative, high-performing, and engaging team culture.
• Design, develop, and facilitate impactful training programs across brand culture, product knowledge, selling ceremony, client development, and leadership capabilities.
• Partner with Sales, Marketing, and other cross-functional teams to build and manage the annual education calendar in support of seasonal launches, key business priorities, and client events.
• Act as the key link between the field and corporate teams, ensuring communication is clear, relevant, timely, and actionable.
• Assess field learning and development needs on an ongoing basis; provide tailored recommendations, follow-up, and coaching to address opportunities.
• Evaluate the effectiveness of existing education initiatives and continuously enhance or create programs in response to business needs and field feedback.
• Partner with field leadership and store management to review productivity reporting, discuss key performance indicators, identify opportunities, and establish future objectives.
• Support the adoption of virtual and digital learning tools to deliver engaging, effective, and scalable education experiences.
• Champion the CHANEL Fragrance & Beauty brand culture and elevate the ultimate luxury client experience across all points of sale.
• Travel regularly across Canada to support education activity, field coaching, launches, and business priorities.

Benefits

• Opportunity to lead the Retail Education function for an iconic luxury Fragrance & Beauty House.
• Meaningful people-leadership and team-development experience.
• Exposure to cross-functional business strategy, including Sales, Marketing, Retail, and Client Experience.
• Fulfillment of helping teams deliver distinctive, memorable client experiences.
• Opportunity to work in a collaborative environment alongside a passionate and dedicated team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed