Head of Remote Driving Operations

Vay•Las Vegas, NV

53d

About The Position

Ever wanted to tell people, “Yeah, I helped launch the future of transportation”? Well, here’s your shot. At Vay, we’re flipping the script on mobility with Remote driving—delivering cars to customers with zero hassle and zero driver inside, offering a unique by the minute car rental service. We’re already live in Las Vegas, and trust us, we’re just getting started. Our journey so far since our launch in 2018: Revolutionary remote driving tech- We built the world’s first commercial remote driving product. Breaking boundaries across continents- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service. Vegas fleet on the rise- Our vehicle fleet is scaling fast, from 20 to 100 cars in Las Vegas. We’re just getting started! Watch our CEO, Thomas von der Ohe, deliver a live news segment on CNN - VayDrive Discover what drives our culture- Explore our core values Why this role is awesome: The Head of Remote Driving Operations is responsible for overseeing and scaling Vay’s centralized Remote Driving Center - the command center that manages all aspects of Remote Driving Operations. This role ensures smooth, safe, and efficient remote operations by leading the team of Remote Drivers, optimizing processes, monitoring performance, and maintaining real-time service reliability. This role is at the heart of Vay’s operations shaping the future of how real-time remote driving is managed at scale. The candidate will have the opportunity to build the control center organization from the ground up, lead high-performing teams, and work cross-functionally with Product, Safety, and Fleet to pioneer a first-of-its-kind mobility service. The ideal candidate combines strong leadership with operational discipline, is comfortable managing 24/7 mission-critical teams, and thrives in a dynamic environment where precision and safety are paramount.

Requirements

Operational leadership in high-intensity, 24/7 control center or fleet environments (mobility, aviation, logistics, or remote operations).
Proven track record managing large or distributed teams such as dispatchers, control center operators, remote drivers, or transport coordinators.
Experience building and scaling operations in mobility tech, logistics, ride-share, or delivery networks.
Deep understanding of real-time operations management such as monitoring live systems, responding to incidents, and maintaining service continuity.
Strong people leader, capable of inspiring, coaching, and holding accountable a team of shift leads and remote drivers.
Hands-on, calm under pressure, and decisive in live operations environments.
Naturally collaborative: thrives at the intersection of Operations, Safety, Product, and Engineering.
Obsessed with safety, precision, and reliability, balancing innovation with operational discipline.
Strategic thinker who can build scalable systems but also loves rolling up their sleeves when needed.
Excellent communicator, able to align leadership and frontline staff through clarity, empathy, and data.
Builder mentality: eager to design and refine a new, tech-enabled operational model.
Enjoys working in fast-paced, high-growth environments with evolving processes.
Empathetic yet structured: leads with trust but enforces accountability.
Curious about technology and how human operations can integrate seamlessly with automation.
Motivated by impact and team development, not just process control.

Nice To Haves

Exposure to automation tools, telemetry systems, and remote monitoring technology is highly desirable.
Comfortable with data-driven decision making, using metrics such as utilization, uptime, incident rates, and SLA performance to guide team focus.

Responsibilities

Team Leadership & Development
Lead, coach, and develop a growing team of Remote Drivers and Shift Leads, ensuring consistent operational excellence.
Define clear performance expectations, training programs, and career paths.
Foster a culture of safety, accountability, and continuous improvement within the Operations Control Center.
Operational Oversight
Own daily performance of remote driving operations, ensuring service-level targets (safety, uptime, quality) are consistently met.
Manage scheduling, shift coverage, and workload balancing across multiple locations and time zones.
Oversee real-time monitoring and incident response, coordinating cross-functionally with Fleet, Safety, and Tech Ops teams.
Process Optimization
Continuously evaluate and refine operational workflows to maximize efficiency and minimize downtime.
Implement process improvements and automation tools to enhance driver experience and reliability.
Standardize procedures across shifts and markets for consistency and scalability.
Safety & Compliance
Ensure compliance with all operational safety standards, regulations, and company protocols.
Partner with Safety and Legal teams to manage incident response and root cause analysis.
Promote a proactive safety culture through regular training and auditing.
Cross-Functional Collaboration
Work closely with Product and Engineering to improve teleoperation tools and system reliability.
Partner with Fleet Operations on vehicle availability and readiness.
Align with Customer Support and Claims to ensure smooth handover of incident reports and service issues.
Performance Management & Reporting
Track and analyze operational KPIs
Provide regular reports and insights to the VP of Operations and leadership.
Use data to drive decisions, identify trends, and predict operational needs.