Head of Quality - US & Brazil

AAM - American Axle & Manufacturing•Detroit, MI

18h•Onsite

About The Position

Dauch is looking for a Head of Quality – US & Brazil to join our team in Detroit, MI. The Head of Quality is responsible for developing and executing quality assurance strategies for the US/Brazil Region, such as voice of customer satisfaction, process standardization, Shainin problem solving, quality/warranty analysis/resolution, scrap analysis, new program launch, and tracking mechanisms for Regional Plants quality performance vs targets. They will be the acting liaison between US/Brazil plants and corporate departments regarding quality/warranty issues and standards/processes.

Requirements

Bachelor’s Degree in Mechanical Engineering or related field.
10+ years of relevant experience in the automotive industry.
Experience applying principles of Quality Systems IATF 16949 and AIAG quality tools.
Experience applying customer specific quality requirements for Automotive OEM’s.
Experience conducting process conformance audits.
Ability to utilize the following tools: FMEA, APQP, PPAP, MSA, GD&T and SPC.
Willingness and ability to travel 25-50% locally and internationally.

Responsibilities

Manages critical customer escalations and drives cross functional teams to issue resolution and regain customer satisfaction.
Supports problem solving for customer complaints and coordinates communication with customers.
Tracks Regional plants quality performance and customer complaints.
Drives quality/warranty projects on top issues impacting customers and warranty metrics.
Defines strategies to improve and maintain customer scorecard performance.
Supports advancement of quality system tools (CAR system, quality management system, cost of quality, Smart LPA, Gage calibration, etc.) used by regional plants and industry 4.0 initiatives.
Develops proactive initiatives focused on improving quality performance.
Monitors and works on top open issues and APQP activities to ensure safe launch, program success, and no warranty spills.
Monitors plants and region performance on cost of quality categories.
Supports completion and tracking of open Shainin project in plants vs targets.
Supports US/Brazil plants with onsite problem solving, Q4 readiness, read across and lessons learned sharing.
Ensures implementation and compliance to defined process standards and best practices in the regional plants.
Manages and performs various audits in the US/Brazil plants such as product and process integrity audits (PPIA), control plan, LPA, preparation for Dauch Q4 Operating System audits, etc.)
Manages cost center financials to stay within budget.