Global Investment Services - Head of Public Funds

U.S. Bank•Milwaukee, WI

19h•Onsite

About The Position

The Global Investment Services Head of Public Funds is a senior executive responsible for end-to-end delivery, modernization, and risk stewardship across U.S. Bank’s Public Funds operating model. Public Funds includes Registered Funds, Multiple Series Trusts, UCITS and other registered fund wrappers across the U.S. and Europe. This leader oversees a complex, multi-product organization spanning Fund Accounting, Fund Administration, Tax, Transfer Agency and Shared Services, ensuring exceptional client outcomes, operational resilience, and scalable growth. With strong market share, durable client relationships, differentiated capabilities, and an expanding geographic footprint, Global Investment Services is positioned to accelerate innovation and deepen U.S. Bank’s leadership in the registered investment product ecosystem. This role is a commercially oriented operations and product leader who aligns operating strategy to business priorities, partners across the enterprise to enable new client acquisition and expansion, and drives disciplined financial management (forecasting, productivity, and resource allocation). The successful executive will set a clear vision, influence adoption of large-scale transformation across process and technology, embed a strong risk-and-control culture, and build a high-performing organization that consistently delivers client service excellence, regulatory readiness, and sustainable efficiency. Operating within a business generating approximately $200MM in non-interest income, the Head of Public Funds drives growth across multiple fee-based services.

Requirements

Global executive role with enterprise-wide commercial accountability.
Oversight of large, distributed, multi-product operations.
Operates within a matrixed, highly regulated financial services environment.
Regular interaction with senior leaders, executive clients, and external partners.
Balances growth and organizational scale objectives with strong governance, compliance, and risk management to ensure sustainable, well-controlled expansion.
Builds Teams and Talent: Embraces developing talent; builds and develops teams; strengthens organizational capabilities via talent.
Drives for Results: Drives execution, continuously improves the core, and reallocates resources at pace.
Disrupts & Challenges: Creates possibilities from new and innovative thinking; generates disruptive change; leads change.
Leads Innovation: Encourages innovative thought; challenges the status quo; scales and invests in new ideas.
Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Responsibilities

Define and communicate the vision, operating strategy, and multi-year roadmap for Registered Fund Operations aligned to Global Investment Services’ growth strategy and U.S. Bank enterprise priorities.
Translate strategy into measurable outcomes through disciplined planning, governance, and execution across multiple functions, locations, and teams.
Design, build, and lead a scalable, enterprise-ready commercial organization by establishing clear roles, decision rights, performance standards, and leadership accountability to drive disciplined execution and sustainable growth.
Serve as a champion of U.S. Bank’s interconnected operating model by building horizontal partnerships with Product, Client Coverage, Technology, Finance, Risk, Compliance, Legal, and Operations leaders.
Own client-centered operating model and governance, ensuring the structure, workflows, and forums enable effective management control, clear escalation paths, consistent decision-making, and alignment across regions, products, and enterprise partners.
Partner with relationship and product leaders to support new client onboarding, conversions, product launches, and service expansion, ensuring operational readiness and scalable delivery.
Strengthen performance management and service measurement (e.g., SLAs, client health indicators, issue resolution time, quality measures) and drive improvement actions.
Provide day-to-day executive oversight of end-to-end fee-based servicing delivery, ensuring operational excellence, risk discipline, and consistent execution across the client lifecycle.
Ensure consistent operating standards, governance, controls, and service quality across all teams and functions.
Drive automation and re-engineering to reduce manual work, improve accuracy, and increase scale—leveraging workflow redesign, digitization, analytics, AI/ML, and robotic process automation (RPA) where appropriate.
Prioritize and coordinate change delivery with Technology and business partners, including: Modernization of platforms/tools, Data quality and reporting improvements, Standardization and simplification, Operational readiness for new products and regulatory change.
Identify and advance product optimization and growth opportunities by assessing client needs, operational capabilities, and market trends—partnering with Product, Technology, Head of Client Coverage, and business leaders to improve existing offerings and scale new solutions.
Establish and maintain a strong continuous-improvement engine using Lean/process excellence, root-cause analysis, and defect prevention.
Ensure the organization operates within U.S. Bank’s risk appetite and meets regulatory expectations applicable to registered fund and asset servicing activities.
Provide executive oversight of end-to-end Issue Management, including identification, triage, remediation, and sustainable fixes in partnership with Risk and Compliance.
Establish rigorous defect management and data trending to identify systemic risks and prevent recurrence.
Engage with regulators and internal audit/risk partners as needed; ensure prompt, transparent, and high-quality response management.
Own operational planning, productivity, and cost management—balancing service excellence with efficiency and scalability.
Lead forecasting, capacity management, and vendor/third-party oversight (where applicable), ensuring controls, performance standards, and value realization.
Make resource allocation decisions to optimize throughput, quality, resiliency, and growth enablement.
Provide inspirational leadership; build and sustain a diverse, high-performing team and leadership bench.
Attract, hire, develop, and retain top talent; coach leaders to drive engagement, accountability, and results.
Strengthen organizational capability through workforce planning, succession planning, and targeted leadership development.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension