Head of Production

Charitable Impact•Vancouver, BC

23h•CA$90,000 - CA$105,000•Hybrid

About The Position

Charitable Impact is seeking a Head of Production to build and shape the Producer function within their Marketing team. This role is a hybrid of people management and hands-on content production, reporting to the Senior Manager, Marketing Operations. The Head of Production will lead the production flow for Marketing's publishing efforts, including researching, writing, packaging, scheduling, publishing, and monitoring audience response. Initially, this hands-on approach will help refine workflows and build practical processes. As the Producer team grows, the role will transition to a dedicated leadership position focused on team leadership, production planning, resourcing, handoffs, publishing readiness, and process improvement. The company offers a hybrid work environment, requiring in-office attendance once per quarter and availability during Pacific Standard Time zone business hours.

Requirements

Experience leading content production, marketing production, editorial production, social publishing, podcast or video production, or a similar multi-format production operation.
Experience managing, coaching, or informally leading content creators, producers, coordinators, editors, social publishers, or cross-functional contributors, with interest in helping build a team from an early stage.
Strong hands-on content-making ability, including research, writing, editing, scripting, packaging, scheduling, publishing, and learning from audience response.
Excellent organization and workflow discipline, including comfort with production calendars, shared documentation, project management tools, and cross-functional handoffs.
Strong judgment about accuracy, claims, approvals, public sensitivity, and when content should be reviewed before publication.
Ability to build process through real work, meaning you can produce content yourself, notice what breaks, and turn those lessons into practical systems for the team.

Nice To Haves

Experience helping hire, onboard, or build a small content, production, social, editorial, or creative team.
Experience managing or producing podcasts, interview shows, short-form video programs, newsletters, content hubs, or recurring editorial series.
Experience scheduling or publishing content directly across social platforms, websites or CMS tools, newsletters, podcast platforms, or resource hubs.
Experience with tools such as Jira, Asana, Monday.com, Notion, Google Workspace, Slack, Descript, Premiere, Final Cut, DaVinci Resolve, CapCut, Canva, Figma, CMS platforms, social scheduling tools, or social analytics tools.
Experience in non-profit, philanthropy, education, finance, donor behaviour, public-interest storytelling, or another field where accuracy and trust matter.
Demonstrated responsible use of AI tools for research support, summarization, drafting, editing, organizing, repackaging, checklists, and content variations, with clear human review before anything is published.

Responsibilities

Create, Package, Schedule, and Publish Content (30% of time): Research topics, develop briefs, draft and shape content (captions, scripts, articles, etc.), package content from various sources, adapt content for different platforms, prepare and schedule content for publication, and monitor audience response.
Lead Production and Publishing Flow (25% of time): Manage the end-to-end production and publishing process, build and maintain production schedules and calendars, coordinate work across various teams (Producers, editors, designers, etc.), track capacity and blockers, support channel-level publishing hygiene, and make production tradeoffs visible.
Protect Quality, Accuracy, and Review Discipline (10% of time): Ensure content has appropriate source material, audience fit, and necessary approvals before publication, help identify sensitive claims or risks, route review questions to appropriate partners, ensure content is not materially changed without review, and escalate work as needed.
Build and Improve Production Systems (15% of time): Identify areas for improvement in briefs, reviews, handoffs, and publishing steps, develop reusable templates and checklists, help Producers develop strong habits, build systems for source collection and review handoffs, and gradually reduce routine hands-on producing.
Manage and Mentor the Producer Team (20% of time): Develop team plans and metrics, manage and mentor direct reports, assign Producer work, help Producers understand escalation points, foster a safe and inclusive environment, update team processes, and conduct daily huddles and one-on-one meetings.