Head of Product

ZIRO

12d•Remote

About The Position

ZIRO is a leader in Unified Communications, helping enterprise customers modernize voice through Microsoft Teams Phone and Microsoft 365. We help companies migrate, automate, and manage their phone systems with industry-leading technology and decades of enterprise calling expertise. Our platform simplifies the complex, helps IT teams move faster, and delivers a unified experience to every user. We’re a growing, people-first team that values accountability, courage, innovation, passion, selflessness, and good judgment. We’re on a mission to make every conversation count — and you can be too. This is a rare chance to own product at a company with a proven foundation and an ambitious new frontier. ZIRO’s core platform is established and trusted by enterprise customers. Now, we’re expanding into communication commitment intelligence — a new category that transforms how organizations capture, track, and act on what gets said and decided across their communications stack. As Head of Product, you’ll lead both the evolution of our core platform and the development of this new initiative. You’ll define strategy, build a high-performing product team, and work closely with Engineering, Sales, and Customer Success to ship products customers genuinely love.

Requirements

4+ years leading a Product Management organization at the Director, VP Product, or CPO level, including hiring, coaching, and developing Product Managers and Product Owners.
4+ years of hands-on Product Management experience owning strategy, roadmaps, prioritization, and business outcomes for commercial software products.
Proven experience with revenue-generating B2B SaaS or enterprise software products where software sales or subscriptions were the primary business model.
Deep experience working with highly technical enterprise products and partnering effectively with Engineering teams to balance customer needs, business goals, and technical realities.
Strong strategic, analytical, and leadership skills, with a demonstrated ability to influence cross-functional stakeholders and drive product vision from concept through execution.

Responsibilities

Define and own ZIRO’s product vision, strategy, and roadmap across the core platform and new product initiatives, ensuring alignment with business objectives and market opportunities.
Lead and grow the product organization, hiring, coaching, and developing Product Managers and Product Owners into a high-performance team built on accountability and customer obsession.
Partner closely with Engineering to deliver high-quality products and features that solve meaningful customer problems.
Translate complex customer, market, and business needs into a clear product strategy and prioritized roadmap.
Establish and maintain a disciplined product management process, including roadmap planning, backlog prioritization, discovery, and product delivery.
Leverage customer feedback, market research, analytics, and competitive intelligence to inform product decisions and investments.
Work directly with customers, partners, and internal stakeholders to validate product direction and uncover emerging opportunities.
Drive product discovery initiatives to ensure the team is solving the right problems before investing development resources.
Define and track product success metrics, using data to measure outcomes and continuously improve the customer experience.
Collaborate with Sales, Marketing, Customer Success, and Managed Services to ensure successful product launches, adoption, and growth.
Serve as the internal and external product evangelist, clearly communicating vision, priorities, and product value to stakeholders.
Build scalable processes, frameworks, and operating rhythms that enable the product organization to grow alongside the business.
Identify opportunities to leverage AI, automation, and emerging technologies to strengthen ZIRO's platform and competitive position.
Mentor and develop Product Managers and other product team members, helping them grow their skills and impact.
Champion a customer-first mindset, ensuring every product decision supports the mission of making enterprise communications simpler, smarter, and more effective.