Head of Product, Tim Hortons, Canada

Restaurant Brands International•Toronto, ON

2d•Onsite

About The Position

The Head of Product is responsible for leading the product strategy, roadmap, prioritization, and product management discipline for Tim Hortons’ owned digital guest experiences across Mobile App, Web, Catering, and connected delivery experiences. This leader oversees a team of product managers aligned to core digital commerce and engagement capabilities - including ordering, loyalty, payments, and guest engagement - while partnering closely with Engineering, Design, Analytics, ML/Data, Restaurant Technology, Marketing, Operations, and Support teams to deliver scalable, modern, and high-performing digital experiences. This role will play a critical leadership role in evolving and elevating Product Management maturity across the organization – including strengthening product strategy, prioritization, discovery, requirements quality, experimentation practices, roadmap clarity, and cross-functional operating models. The ideal candidate combines deep product management expertise, strong product operating discipline, technical fluency, and modern AI-enabled product development practices. This role requires a leader who can create clarity across complex cross-functional environments, establish strong Product Management standards, and drive measurable guest and business outcomes through disciplined prioritization, product discovery, and roadmap ownership. This is a highly visible leadership role responsible for shaping the future of one of Canada’s largest and most engaged digital restaurant ecosystems.

Requirements

Bachelor’s degree in Business, Product Management, Engineering, Computer Science, or a related field.
8+ years of experience in Product Management, Digital Product, or Technology Strategy roles.
4+ years of experience leading product managers and cross-functional digital delivery teams.
Proven track record leading consumer-facing mobile app, commerce, loyalty, ordering, marketplace, or digital ecosystem product teams.
Strong product management fundamentals including prioritization, roadmap management, experimentation, stakeholder alignment, and agile delivery practices.
Strong technical fluency and comfort partnering closely with engineering organizations on platform capabilities, integrations, APIs, and technical tradeoffs.
Experience operating within highly cross-functional environments involving multiple business, operational, and technical stakeholders.
Demonstrated experience improving digital product performance, user experience, conversion, adoption, or customer engagement outcomes at scale.
Proven ability to establish Product Management standards, coach product talent, and elevate organizational product maturity.

Nice To Haves

Experience leading large-scale mobile app or digital commerce ecosystems.
Strong understanding of modern AI-enabled product development workflows and emerging digital tooling.
Experience balancing guest experience strategy with operational and business realities in complex environments.
Demonstrated ability to influence senior stakeholders and create clarity across ambiguous or rapidly evolving initiatives.
Strong communication and organizational leadership skills with the ability to simplify complex problems for both technical and non-technical audiences.
Comfortable operating within transformation-focused, fast-evolving organizations.
Experience working across omnichannel digital ecosystems and integrated operational platforms.

Responsibilities

Define and evolve the product vision, strategic roadmap, and prioritization framework across Tim Hortons’ owned digital experiences.
Lead prioritization and product investment decisions across multiple product domains while balancing guest experience, business priorities, operational realities, and technical scalability.
Translate guest insights, analytics, operational feedback, and market trends into clear product strategies and actionable roadmaps.
Ensure digital product investments align to long-term platform evolution and measurable business outcomes.
Own product discovery, problem definition, and solution shaping processes to ensure initiatives are clearly defined, validated, and prioritized before Engineering commitment.
Establish clear product decision-making frameworks, success metrics, and accountability models across the Product organization.
Lead, coach, and develop a team of product managers aligned to digital commerce and engagement capabilities.
Elevate Product Management maturity across the organization, including discovery practices, prioritization frameworks, roadmap management, experimentation, product readiness standards, and measurable outcome ownership.
Build a high-performing Product organization with clear accountability, customer obsession, and consistent Product Management standards.
Create organizational clarity around Product ownership, prioritization, decision rights, tradeoffs, and cross-functional alignment.
Partner closely with Engineering, Design, Analytics, ML/Data, Restaurant Technology, Marketing, Operations, and Support teams to deliver integrated guest experiences across digital and restaurant-connected touchpoints.
Drive alignment across complex cross-functional initiatives while ensuring Product remains accountable for problem definition, prioritization, customer outcomes, and solution direction.
Partner closely with Engineering and Design leaders to improve product development workflows, planning quality, requirements readiness, and cross-functional execution effectiveness.
Ensure product decisions balance guest value, business impact, operational feasibility, scalability, and technical sustainability.
Champion modern Product Management practices including experimentation, rapid iteration, AI-assisted workflows, and data-informed decision making.
Continuously evaluate emerging AI tools, product workflows, and modern PM methodologies that improve product quality, prioritization effectiveness, team productivity, and speed to value.
Partner with ML/Data teams to identify opportunities for personalization, optimization, automation, and intelligent guest experiences.
Help shape how AI capabilities are integrated into product development, guest engagement, and operational workflows across the organization.
Own measurable digital product outcomes including engagement, conversion, ordering performance, adoption, retention, and guest satisfaction.
Ensure digital experiences are intuitive, reliable, operationally scalable, and aligned to the needs of guests, restaurant owners, and internal operators.
Support the evolution of omnichannel guest journeys across digital and restaurant-connected experiences.
Contribute to broader digital transformation initiatives across ordering, loyalty, payments, personalization, and restaurant technology integration.