Head of Product Operations

Tempo

8d • Remote

About The Position

The Director of Product Operations is a senior strategic leader responsible for building and scaling the operational backbone of Tempo’s Product organization. This role sits at the intersection of strategy, execution, and intelligence, ensuring that the CPO and product leadership can make fast, informed decisions while the broader product organization runs with clarity and efficiency. As AI reshapes how software is built and how product teams operate, this leader will play a defining role in how Tempo evolves our AI-driven practices into our product development process — from discovery to delivery to retrospective. You’ll own the systems, rituals, and insights that allow Tempo’s product teams to move with speed and strategic cohesion across a growing, distributed organization.

Requirements

• 7+ years in Product Operations, Strategy and Operations, Chief of Staff, or a related function at a high-growth B2B SaaS company.
• Proven ability to operate at both the strategic and executional level — comfortable designing operating models and rolling up your sleeves to implement them.
• Deeply fluent in modern AI tools and genuinely excited about how they can change the way product organizations work — you have opinions on this and have put them into practice.
• Strong analytical skills, with the ability to build dashboards, synthesize complex data, and communicate insights to a senior audience.
• Exceptional communicator who can write crisply, run effective meetings, and build alignment across functions without authority.
• Experience with tools such as Jira, Confluence, Notion, BigQuery, Looker, or equivalents — and a track record of improving how teams use them.
• Comfortable with ambiguity and energized by building structure where it doesn’t yet exist.

Nice To Haves

• Experience in the Atlassian ecosystem or project and resource management software is a strong plus.

Responsibilities

• Partner with the CPO and product leadership team to define, track, and operationalize product strategy across the organization.
• Own the product operating cadence: QBRs, planning cycles, leadership offsites, and cross-functional rituals.
• Build and maintain dashboards and reporting frameworks that give leadership real-time visibility into portfolio health, team capacity, and delivery performance.
• Drive alignment across Product, Engineering, and GTM on priorities, roadmap milestones, and resource allocation.
• Champion the integration of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI-assisted research synthesis.
• Partner with Engineering and Platform teams to identify where AI can reduce operational overhead in product delivery workflows.
• Develop a framework for how product managers use AI in discovery, spec writing, and iteration, and drive adoption of best practices across the org.
• Stay ahead of emerging AI capabilities and translate them into operational improvements that give Tempo’s product teams a competitive edge.
• Own the Product team’s core toolstack and ensure PMs and designers have the systems they need to do their best work.
• Design and implement scalable processes for roadmap management, intake, prioritization, and cross-team dependency tracking.
• Build and run the onboarding and enablement programs for new product hires, ensuring ramp-up is fast and consistent.
• Identify and close operational gaps before they become organizational bottlenecks.
• Build the data and insights infrastructure that connects product decisions to customer outcomes and business results.
• Own the voice-of-customer synthesis process, ensuring product leadership has a regular, structured view into customer feedback, NPS signals, and support trends.
• Work with Data and Analytics to instrument key product metrics and make them accessible to the broader product team.

Benefits

• Remote First work environment.
• Unlimited vacation in most of our locations!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed