Head of Product, North America
About The Position
Heidi is building an AI Care Partner that works alongside clinicians to make healthcare more continuous and deeply human. The company is seeking a Head of Product for North America to own product strategy and roadmap for the US and Canadian markets. This role involves leading the forward-deployed product motion, shaping custom AI workflow solutions, and turning bespoke requests into a repeatable product line. The position requires close partnership with engineering and sales leadership to translate market signals into shipped product, and advocating for North American priorities with globally distributed teams. The Head of Product will also be responsible for building and scaling the North American product organization, starting with two squads and growing headcount in line with revenue. This role reports directly to the President of North America and collaborates with global product and engineering teams based in Australia.
Requirements
- A product leader who gets genuinely obsessed with market complexity rather than resenting it. Someone who wants to understand why a Canadian clinical director's workflow differs from a US one.
- Health tech or clinical technology experience strongly preferred; regulated-industry product experience is a baseline requirement.
- Proven experience standing up or scaling a forward-deployed or custom-solutions product motion for mid-market/enterprise customers. You know how to find the repeatable pattern inside a pile of “special” customer requests.
- Strong organizational leadership: you've built and run a product team, not just contributed to one, and you know how to hire and develop product managers in a fast-scaling environment.
- Comfortable maintaining (and constantly revising) a roadmap in a startup where priorities shift under you. You plan in a way that survives contact with reality.
- The ability to communicate fluently with both technical and commercial leadership, and to earn trust with a leadership team based on the other side of the globe.
- A bias for velocity paired with the discipline enterprise healthcare demands.
Responsibilities
- Own product strategy and roadmap for North America, with particular depth on regionalizing our platform across the US and Canadian markets.
- Lead our forward-deployed product motion: shaping the custom AI workflow solutions we build for larger midmarket and enterprise customers, and turning bespoke, one-off requests into a repeatable, scalable product line.
- Partner in lockstep with the Head of Engineering, North America and the President of North America to translate market and customer signal into shipped product.
- Advocate for NA priorities with globally distributed product and engineering teams in Australia, and hold the line on regional nuance.
- Build and scale the NA product organization, starting with two squads and growing headcount and structure in step with revenue.
- Serve as the product voice for North America in global leadership discussions, balancing local urgency against global platform coherence.
Benefits
- Significant shares (equity) in the company
- Healthcare, Dental, and Vision benefit options
- 401k with 3% match
- $100/month Healthy Heidis budget
- $700/year learning & development budget
- $500 one-time home office setup budget
- Recharge Days after major pushes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
