Head of Product Delivery, Chase Zelle

JPMorgan Chase & Co. • New York, NY

26d

About The Position

Lead the E2E product delivery of Chase Zelle® and shape the future of real-time
payments for millions of customers.

Join us to lead a product that moves billions of dollars and serves millions of
people every year. Shape the future of payments and elevate your career in a
dynamic, inclusive environment. As a Product Director on the Chase Zelle team,
you drive the vision, strategy, and execution of a platform that empowers
consumers and small businesses to send and receive money instantly. You
collaborate with cross-functional teams to deliver innovative solutions, ensure
operational excellence, and foster a culture of continuous improvement. Your
work directly influences how people and businesses move money every day.
Together, we create safer, faster, and more accessible payment experiences.

Requirements

• 8+ years in product management, including 5+ years in real-time or P2P payments for both consumers and small businesses
• Proven track record of leading large-scale, highly regulated product launches
• Deep expertise in fraud, risk, and claims-handling frameworks, with a proactive mindset for mitigation
• Strong experience partnering with Marketing on go-to-market strategies and campaigns
• Exceptional executive presence; strong and effective presentation skills with all levels of management and partners from a variety of business functions
• Demonstrated leadership in hiring, developing, and inspiring high-performing teams
• Deep familiarity with Agile methodologies and modern product discovery techniques

Nice To Haves

• MBA or advanced degree in Business, Finance, Computer Science, Engineering, or related field
• Experience in large, matrixed organizations with complex governance structures
• Advanced analytical skills—fluent in leveraging data to prioritize and prove impact

Responsibilities

• Lead Agile teams through discovery, design, build, test, and launch phases, manage product backlog, production support, defect resolution, and prioritization
• Define and communicate a bold, data-driven product vision and roadmap
• Mentor and develop product managers, fostering a culture of ownership and growth; collaborate closely with cross-functional partners to obtain necessary commitments and prioritization
• Develop products and services that deliver innovative experiences and at the same time remove friction from the banking process
• Lead teams to document product requirements, and communicate these requirements to the development team for the design and implementation of business solutions
• Monitor against agreed goals and benchmarks; find implementation paths for needed enhancements, and create remediation plans when needed
• Embed strong fraud, risk, and operational controls from start to finish of the payment lifecycle, work closely with Engineering, Design, Analytics, Operations, and more to solve critical business and customer problems
• Facilitate decision-making forums to keep teams aligned and moving forward
• Co-create launch strategies and campaigns to drive adoption and engagement, build and nurture relationships with external partners to expand capabilities
• Monitor key operational metrics and service levels for reliability and performance, publish regular executive reports summarizing the overall health of the product, industry, and competitive trends
• Coordinate with portfolio management to conduct pre-release testing, post-live validation, and automated production monitoring

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees