Head of Process Engineering

Inovalon

9h • Onsite

About The Position

Inovalon is establishing a Process Engineering team to spearhead a firmwide initiative focused on documenting, optimizing, enhancing controls, and continuously improving all execution processes and supporting systems. The Head of Process Engineering will lead a team of process experts in defining and executing the strategy, governance, roadmaps, and value realization plans. This role is crucial for ensuring that operating models, business processes, and technology platforms can support scalable growth and deliver superior customer outcomes. As a strategic leader within Inovalon's Customer Success and Operations organization, the Head of Process Engineering will collaborate with leaders across various departments, including Customer Success, Operations, Product, Technology, Resources, and Corporate Functions, to rapidly implement the Process Engineering strategy and program. The objective is to align operational transformation initiatives with business goals, enhance organizational scalability, mitigate operational risks, and achieve measurable business results. This position is expected to be a thought leader in process engineering, automation, continuous improvement, and AI-driven operational transformation.

Requirements

• Bachelor’s Degree in Arts/Sciences (B.A./B.S.) required
• 12–15+ years of progressive experience in Process Engineering, Operational Excellence, Business Transformation, Product Management, Operations Leadership, or related disciplines required
• 5–10+ years leading managers and global cross-functional teams required
• Experience building and scaling global organizations.
• Proven track record leading enterprise-wide transformation programs.
• Deep expertise in: Business Process Management (BPM); Process Architecture; Process Governance; Continuous Improvement; Value Stream Mapping; and Operating Model Design
• Experience implementing enterprise process maturity frameworks.
• Experience establishing process ownership and governance models across global organizations.
• Proven experience leading AI-enabled business transformation initiatives.
• Understanding of: AI Governance; Responsible AI; Data Privacy; Risk Management; Healthcare regulatory considerations.
• Experience leading large-scale organizational change programs.
• Experience managing multi-million-dollar budgets, complex transformation portfolios, and Executive-level steering committees.
• Demonstrated success achieving: Cost reduction, Productivity improvements, Technology adoption, Customer experience improvements.
• Applicants must be authorized to work in the United States as a condition of employment.

Nice To Haves

• MBA or advanced degree in Business, Operations, or a related field preferred

Responsibilities

• Lead the definition and delivery of the enterprise-wide process engineering strategy.
• Establish, lead, and develop a team of process engineering specialists to deliver the strategy.
• Establish and lead the Process Engineering Steering Committee to ensure firmwide alignment and prioritization.
• Build effective relationships with leaders across Customer Success, Operations, Product, Engineering, Technology, Finance, HR, Compliance, Security, and Legal leaders globally to identify, prioritize, and execute transformation initiatives.
• Establish enterprise standards for process engineering, business transformation, governance, and operational excellence.
• Serve as a strategic advisor to executive leadership on operational and technology strategy.
• Develop multi-year transformation roadmaps aligned to corporate objectives.
• Define and maintain enterprise process management standards, methodologies, and governance frameworks.
• Lead enterprise-wide process discovery activities across business functions, design stakeholder interviews, workshops, and process assessment sessions.
• Establish the processes and tools to document current-state and future-state processes using industry-standard methodologies and tools.
• Ensure processes are in place to ensure documentation remains current and aligned with evolving business needs.
• Ensure alignment between operational processes, corporate strategy, regulatory requirements, and business objectives.
• Establish enterprise process ownership models and KPI frameworks.
• Improve compliance, operational controls, quality, productivity, and scalability.
• Own the vision, strategy, roadmap, governance, and business outcomes for all Customer Success and Operations technology platforms.
• Manage platform portfolios including CRM, customer support, customer success, knowledge management, analytics, automation, AI, and operational systems.
• Prioritize investments, enhancements, integrations, and platform modernization initiatives.
• Lead platform steering committees and executive governance forums.
• Drive platform adoption, utilization, business value realization, and user satisfaction.
• Establish a culture of continuous improvement throughout the organization.
• Apply Lean, Six Sigma, Value Stream Mapping, and operational excellence principles to drive measurable outcomes.
• Develop strategic recommendations supported by operational analytics and performance data.
• Mentor junior process engineers and improvement practitioners.
• Lead large-scale operational improvement programs with significant organizational impact.
• Develop and manage the enterprise automation strategy and roadmap.
• Prioritize and govern automation investments based on business value and strategic alignment.
• Partner with Technology, Product, and Engineering organizations to implement advanced automation capabilities.
• Oversee realization of business benefits from automation initiatives.
• Track and report enterprise automation performance and ROI.
• Develop and maintain enterprise KPI frameworks and process performance dashboards.
• Establish operational excellence scorecards across key business functions.
• Monitor and report transformation outcomes, value realization, and organizational performance improvements.
• Present findings and recommendations to executive leadership teams.

Benefits

• Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager